General Manager

General Manager Position at The 'Quin House

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

Primary Responsibilities

Provides direction and leadership for full-service upscale restaurant. The General Manager is responsible for leading the restaurant and staff in achieving the operational and financial goals, managing the performance, maintaining the facilities in accordance with The 'Quin House service standards, and ensuring high member satisfaction and exceptional dining experience.

Essential Job Elements

• Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
• Manage and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage, events, and rooms quality, cleanliness and sanitation
• Implement overall food & beverage strategy that aligns with organizational policies and goals
• Develop and recommend the annual budget, marketing plans and objectives and manage within those approved plans
• Monitor and analyze cost center financial performance and contribution to club's profitability
• Implement and maintain F&B marketing and other marketing activities and club programming initiatives
• Hire, train, empower, coach and counsel, and performance reviews
• Manage payroll, reports, forecasts, inventory and budget for the restaurant
• Introduce procedures to increase member and employee satisfaction
• Understand all policies, procedures, standards, specifications, guidelines and training programs for The 'Quin House
• Assume 100% responsibility for the quality of services provided
• Perform purchasing and inventory responsibilities on a daily/weekly basis
• Fill in where needed to ensure guest service standards and efficient operations
• Continually strive to develop the staff in all areas of managerial and professional development
• Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members
• Assist in creating a dynamic menu for all outlets that evolve and changes on a regular basis
• Investigate and resolve member complaints regarding food quality and service
• Assume additional tasks assigned to you by your direct supervisor or any manager of The 'Quin

Work Environment and Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms and frequently ascend and descend multiple flights of stairs. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.

Who We Are Looking For

• At least 3-5 years of progressive experience as a Restaurant General Manager
• Startup/opening of luxury hotel/restaurant experience preferred
• Service oriented style with exquisite professional presentations skills
• Ability to lead and grow a team of managers
• Experience managing and developing teams
• Results-driven leader who is fearless about execution, is creative, can champion a vision and roadmap, and is not afraid to dig into the details
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team's work
• Excellent oral and written communication skills in English; Proficiency in additional languages a plus
• Detail oriented, excellent prioritization, time management, organizational and follow up skills
• Demonstrated ability for process excellence and project management
• Experience implementing new F&B concepts
• Ability to read and understand P&L reports and make strategic decisions based on financial data
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• Comfortable with WORD, PowerPoint and Excel
• High School Diploma or equivalent required; Bachelor's degree preferred