Engagement & Belonging Specialist

Role Description

You begin your week inside the data, reviewing engagement metrics from the online community platform, identifying patterns in participation, unanswered member needs, and opportunities to improve how members are interacting with content, volunteers, and one another.

From there, your attention shifts into operational execution:

• Coordinating with volunteer moderators to ensure community guidelines are clear, engagement is consistent, and issues are addressed quickly and thoughtfully.
• Actively adjusting how the system works in real time.

Midweek, you’re deep in mentorship program operations:

• Reviewing onboarding flows.
• Supporting mentor and mentee matching.
• Troubleshooting participant issues.
• Refining communications.
• Adjusting program mechanics based on feedback.

You also manage the educational abstract and submission process:

• Ensuring timelines are met.
• Processing submissions correctly.
• Supporting reviewers.
• Providing participants with a clear and accessible experience from start to finish.

Throughout the week, you’re collaborating across departments to identify how existing work can be translated into engaging moments for members.

You also engage with external platform partners and vendors:

• Testing functionality.
• Identifying system gaps.
• Advocating for improvements that strengthen usability, accessibility, and member experience.

No two weeks are identical, but the rhythm is consistent: operate the systems, improve the systems, and ensure members feel the difference.

Qualifications

• At least two years of professional experience in member engagement, volunteer engagement, program coordination, community management, association management, nonprofit operations, or a related field.
• Bachelor's degree in a relevant area or an equivalent combination of education and experience.
• Experience supporting online communities, volunteer programs, educational programs, member services, or engagement initiatives.
• Demonstrated experience utilizing technology platforms, databases, community platforms, CRM systems, or learning management systems to support program administration and participant engagement.
• Ability to coordinate multiple projects or operational activities simultaneously while meeting deadlines and maintaining a high degree of attention to detail.
• Demonstrated ability to analyze information, solve problems, and provide high-quality service in a member- or customer-focused environment.
• Energized by execution and prefer being close to the operational details.
• Ownership mentality: accountable for outcomes when systems break or members experience friction.
• Understanding that process design is experience design.
• Comfortable working in environments where not everything is fully defined and helping shape and improve the system itself.
• Experience administering online community platforms, supporting mentorship or recognition programs, coordinating educational abstract or submission processes, or collecting and reporting engagement and participation data is a meaningful plus.
• Experience within a professional association, membership organization, or healthcare environment is also a plus.

Benefits

• Strong health and retirement benefits.
• Support for professional development.
• Encouragement of open communication and collaboration across teams.

Company Description

Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact.

• A community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment.
• A culture that values accountability, growth, and purpose.
• Commitment to diversity and inclusion, reflecting the global nursing community we serve.
• Proud to be an Equal Opportunity Employer.

Ready to Join Us?

Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.