Sr Specialist, SME Business Complete Product

Sr Specialist, SME Business Complete Product Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Role Summary: The Sr Specialist, SME Business Complete Product supports the execution of Business Complete product strategy through analytics, insight generation, and cross-functional coordination. This role translates the Business Complete vision into market-backed insights, executive-ready materials, and operational deliverables that accelerate pilots, inform product decisions, and support C-level engagements. Key Responsibilities: Support product strategy execution by translating Business Complete vision into market-backed insights, use cases, and feature prioritization across issuing and acceptance. Drive analytics and insight generation on SME behavior (e.g., activation, cross-sell, wallet usage) to inform product design and validate "Right-to-Win" hypotheses. Build executive-ready materials and business cases (decks, pilots, KPI tracking) to support product decisions, partner discussions, and C-level reviews. Coordinate cross-functional delivery across Product, GTM, Data & Services, and regional teams to accelerate pilots, remove blockers, and ensure speed-to-market. Key Qualifications: 3–5 years in strategy, consulting, analytics, or product operations (payments/fintech preferred). Advanced Excel/PowerPoint skills; experience with Salesforce reporting and data visualization tools. Detail-oriented with strong QA instincts and ability to work with large datasets. Collaborative, proactive, and comfortable supporting multiple senior stakeholders simultaneously. Preferred Qualifications: Experience in payments, fintech, or B2B platform environments. Exposure to product lifecycle management and agile development processes. Familiarity with SME segment dynamics, issuer economics, and commercial card ecosystems. Experience building business cases and pilot frameworks for new product launches. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges: Purchase, New York: $120,000 - $204,000 USD MasterCard