Customer Service Call Center Representative

Job Description

Job Description

Salary:

We are looking for a dedicated and caring individual to provide exceptional member care service. As one of the first points of contact, you will be responsible for providing members with superior service over multiple channels, including phone, chat, email, mail, or person-to-person. Your exceptional customer service skills are needed to serve our membership by responding to member inquiries, investigating and resolving member concerns, initiating service requests, explaining energy-related charges, offering energy saving advice, processing billing and payments, handling credit collections, and other customer-related responsibilities.

The successful candidate must possess outstanding interpersonal, listening, problem-solving, verbal and written communication skills; attention to detail; excellent organizational skills; and the ability to handle multiple assignments. This position requires you touse patience and understanding to uncover member needs, answer questions, and leave a positive impression on every member interaction.Three to five years experience in customer service required. Microsoft Office Word and Excel knowledge preferred. Experience in collections desired.Bilingual (English/Spanish) applicants are encouraged to apply.

This position earns a competitive salary based on experience. We also offer paid training, health insurance, generous paid time off (PTO), paid holidays, a retirement pension plan, and a 401(k) plan.

This job will report to our Greenville, Texas office. The assigned hours will be Monday Friday 8 am 5 pm with occasional overtime during peak seasons and has potential as future hybrid position.

ABOUT FARMERS ELECTRIC COOPERATIVE

Farmers Electric Cooperative, located in Greenville, Texasjust east of Dallasis a fast-growing electric distribution cooperative serving more than 100,000 homes and businesses across 12 counties in Northeast Texas. Through strategic planning, efficient resource management, and the dedication of our team, we've built a strong reputation for delivering safe, reliable electricity with outstanding service reliability.

Working at Farmers EC means more than just having a great jobits about making a real impact. We are deeply committed to improving the lives of our members and the communities we serve.

Were always looking for passionate, talented individuals to join our team. We believe Farmers EC is a great place to workand we think you will too.