Student Success Specialist

Student Success Specialist

The Student Success Specialist supports student success, retention, and completion by providing holistic academic advising, helping students navigate degree requirements, college policies, and academic planning while promoting student engagement and retention. This position coordinates accessibility services, oversees tutoring and learning support programs, and assists with career development initiatives. The Student Success Specialist collaborates with faculty, staff, and external partners to create an inclusive, supportive learning environment and represents the college in a positive and professional manner while serving all students.

Job Responsibilities:

• Provides holistic academic advising for students in the Panther Success program and other students as assigned. Develops, implements, and monitors student success plans based on Satisfactory Academic Progress (SAP) standards. Monitors Early Alert and cohort data, conducts outreach to at-risk students, and coordinates appropriate interventions. Maintains accurate advising records and facilitates academic processes such as course substitutions or major changes.
• Responds to disability-related inquiries and advises students regarding accommodation services, eligibility requirements, and related processes. Reviews accommodation requests, collects and maintains documentation, and coordinates accommodations and accessibility services for eligible students. Schedules and proctors exams requiring approved accommodations. Processes emotional support animal requests and collaborates with Housing to ensure compliance with institutional policies and applicable regulations. Partners with faculty and staff to promote equitable access and support student success.
• Supports students in career exploration, career readiness, and employment preparation by providing guidance on resumes, cover letters, interviewing skills, and job search strategies. Promotes career services resources, workshops, and employment opportunities. Assists students with basic financial aid questions and documentation.
• Coordinates tutoring services by recruiting, training, scheduling, and supervising student tutors. Monitors tutoring utilization and connects students with academic support resources. Supervises Hub work-study student staff and assists with the daily operations of the Hub.
• Works and communicates professionally with others in a timely manner. Performs in a manner which benefits student learning.
• Supports the overall success of the District by performing other duties as assigned.

Education and Experience: Completion of bachelor's degree required. Three years of appropriate higher education experience is preferred.

Certifications and Licenses: Valid Iowa Driver's License.

Abilities:

• Ability to work with diverse populations and to develop and implement programs and activities.
• Proven leadership skills in articulating and executing a motivating vision, working with various stakeholders within and outside the college, and managing multiple priorities and initiatives.
• Knowledge of national trends and best practices in recruiting, marketing, and financial aid.
• Requires independent decision-making, the ability to exercise good judgment, and the use of critical thinking skills.
• Ability to work in a team environment with a customer service-oriented attitude.
• Ability to work independently as well as collaboratively in completing assigned tasks and meeting deadlines.
• Ability to work in an environment of shifting priorities, frequent interruptions, and a hectic pace, with regular interaction with students, faculty, staff, and/or the public.
• Competency in working with computer software programs such as Microsoft Office and higher education-related software.
• Excellent writing skills and strong oral communication skills, including one-on-one and large group presentations.
• Ability to handle highly confidential matters and materials with discretion.
• Strong organizational skills, time management skills, prioritization skills, relationship building skills, and communication skills.

Base Wage: $39,967-$53,289 annually - actual salary will be based on experience and education.

Benefit Information: This position offers a full benefit package including health, dental, vision, life insurance, long-term disability, retirement plan, vacation, sick and staff development opportunities.

Note: Must be legally eligible to work in the United States without employer sponsorship. Iowa Valley Community College District does not discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, actual or potential family, parental or marital status, or other protected classes.