Guest Service Agent

About KCN About KCN: KCN is an outdoor hospitality investment and management company. We focus on purchasing value-added campground properties, improving and stabilizing them, and then managing and growing them with our in-house property management team. We're focused on building a portfolio of the best RV campgrounds in the country - where our guests love to visit and our team loves to work. Our Mission is to invest in Outdoor Hospitality: to create unique experiences that bring our guests closer to nature and each other, to provide a rewarding work environment for our team members, and to achieve outstanding financial returns for our investors. Our Vision is to build a growth-oriented company that provides our team with enriching personal and professional opportunities while delivering outstanding returns for our stakeholders. As a leading Outdoor Hospitality company specializing in campground and RV properties, we are driven to create exceptional experiences for our guests while optimizing profitability and maximizing returns for our investors. We accomplish this by investing in value-add properties that meet our strict criteria and pass our rigorous diligence processes. Position Summary Responsible for guest registration, front desk, and store procedures while delivering great guest service. Reports to the General Manager. General Duties Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. Greeting all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag. Handle all guest issues with respect by listening and acknowledging their concern. Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds. Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Campground Manager and/or Owner(s) for all front office and store facilities. Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs. This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. This may include assisting with Maintenance or Housekeeping duties on which you are qualified to perform. Expected Results All guests are greeted immediately with friendly, helpful and professional guest service delivery. Demonstration of a positive attitude with guests, management, team members, and vendors. Careful and accurate money handling. Promotion of this KOA and entire KOA system. Well-groomed appearance and appropriate, clean KOA uniform and nametag. Attention to detail when taking reservations and/or registering guests. Job Qualifications Hear and speak the English language fluently Knowledge of computer and cash register operation Ability to work nights, weekends, and holidays Excellent customer services skills Ability to maintain confidentiality Physical Requirements Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Ability to respond to telephone calls, hear issues, give direction while viewing computer screens Long periods of standing (80%) - Ability to bend, stoop, kneel, crouch, and climb Requires the use of hands/fingers to handle or feel KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion. #J-18808-Ljbffr