Assistant Store Manager

Assistant Bakery Operations Manager (ABOM)Insomnia Cookies is actively hiring for a full-time, hourly Assistant Bakery Operations Manager (ABOM) at our South Side Pittsburgh store located at 1734 E Carson Street, Pittsburgh PA 15203. The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently. This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.Key ResponsibilitiesOperational ExecutionExecute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklistsMaintain strict adherence to product quality, cleanliness, food safety, and guest experience standardsSupport ordering, inventory accuracy, and shrink controlAssist in schedule creation and labor execution to meet operational targetsTalent & Team DevelopmentSupport recruiting, interviewing, onboarding, and training of new staffDeliver consistent coaching and real-time performance feedbackHold team members accountable to standards while reinforcing a growth mindset cultureEnsure onboarding and training programs are executed to company standardsLeadership & OwnershipManage bakery operations independently in the absence of the BOMModel urgency, accountability, and operational disciplinePartner with BOM and Area leadership to identify operational gaps and implement solutionsMaintain continuity of operations during leadership transitions or staffing shortagesWhat Success Looks LikeAble to independently execute all BOM-level administrative and operational tasksBakery is fully staffed, trained, and operating at high standardsStrong culture of accountability and consistencyActs as a reliable operational leader during any coverage scenarioDemonstrates clear readiness and upward mobility toward a BOM roleQualifications & Experience1+ year leadership experience in restaurant, retail, or hospitality operationsStrong operational discipline and attention to detailAbility to coach and develop hourly team membersComfortable working in fast-paced, high-volume environmentsAbility to perform all bakery roles during peak business periodsStrong communication and problem-solving skillsSweet Position PerksCompetitive pay + bonus eligibilityMedical, dental, vision & pet insurancePaid vacation + wellness daysCareer development pipeline into BOM leadershipFree cookies every shiftFun, fast-paced team cultureAbout Us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!