Chief Operating Officer

Chief Operating Officer

The Chief Operating Officer (COO) provides overall leadership of OnPoint's program and clinical services. The COO leads the implementation of new and existing services to ensure they are delivered in adherence to all applicable standards (contracts, licensing, accreditation, professional ethics, etc.). Ensures clinical oversight for all programs serving individuals with mental illness, intellectual and developmental disabilities, substance use disorder treatment and prevention, the local housing assessment and resources agency and medical clinic. Ensures overall program and clinical services, methods of service delivery, regulatory compliance and budgetary constraints are consistent with the mission and vision of OnPoint. Reports to the CEO and works in alignment with the Chief Administrative Officer (CAO). Leads a management team and supports the operational implementation of the agency's strategic plan. For purposes of continuity of operations, the COO may function in the place of the CEO for short intervals (e.g. less than two weeks) at the request of the CEO.

Essential functions:

• Develops and oversees programs to fulfill OnPoint's responsibilities as a Certified Community Behavioral Health Clinic (CCBHC), a Community Mental Health Services Program (CMHSP), and a Homelessness Assessment and Response Agency (HARA) for Allegan County. Directly supervise those programs/teams/staff in the absence of a manager/director/supervisor.
• Along with the CEO and CAO, provides leadership for strategic and organizational planning, daily decision-making, policy formation, budget development and oversight, and administrative implementation to fulfill the mission, vision, and values of OnPoint.
• Participates in leadership activities at the executive management level and at the regional affiliation level (PIHP).
• Establishes goals and objectives to facilitate the delivery of quality patient care and billable expectations aligned with CCBHC.
• Designs strategy for maintaining, expanding, and adjusting the service delivery system in context of programmatic and clinical services.
• Supports continuous development and improvement of OnPoint's programs and clinical services through quality improvement and innovation.
• Meets regularly with the CEO for supervision and planning, serving as their principal advisor on program and clinical related matters.
• Provides a positive model of proactive and responsive leadership for staff throughout the agency.
• Assures that OnPoint programs and clinical services adhere to all applicable regulations and standards, developing and overseeing plans of correction as applicable.
• Evaluates, develops and ensures the integrity of the clinical practices of OnPoint Programs.
• Serves as primary staff representative to the Program Committee of the Board of Directors.
• Assists in the analysis of community needs, as invited, or requested, by responding to community needs assessments surveys and/or through dialogue with community leaders and agency partners.
• Assists as assigned, in the onboarding of newly appointed staff.
• Supports all elements of OnPoint's compliance program.
• Build and maintain strong relationships with local and regional partners to ensure services are leveraged appropriately in the community in collaboration with the CEO. Work to improve systems and processes and maximize reimbursement of services provided.
• Participate in local, regional, state or agency workgroups or committees that pertain to designated departments or populations to represent OnPoint as assigned by CEO.
• Performs other duties as assigned.

Pay Range/Benefits Package: Salary Range: starting at $133,286.40 up to $183,934.40 annually - placement above minimum salary is based on experience. OnPoint Benefits:

• 401(a) retirement: employer matching
• 457 retirement
• Paid holidays

Benefits effective date of hire:

• Medical insurance
• Dental insurance
• Vision Coverage
• Employer funding of Health Savings Account (up to elected deductible amount)

Employer Paid benefits:

• Disability insurance
• Life insurance (up to $50,000)
• Paid Time Off

Competencies:

• Leadership - Leverages the strengths of others to achieve common goals and uses interpersonal skills to coach and develop others.
• Innovation & Creativity - Generates new, varied, and unique ideas, and makes connections between previously unrelated ideas.
• Teamwork & Collaboration - Builds collaborative relationships with colleagues and customers.
• Flexibility & Adaptability - Synthesizes and integrates ideas; brainstorms to produce new ideas or results; able to adjust or change to best meet the needs of the situation or environment.
• Initiative - Independently determining what needs to be done and acting on it.
• Critical Thinking & Problem Solving - Exercises sound reasoning to analyze issues, make decisions, and overcome problems. Ability to obtain, interpret, and use knowledge, facts, and data.
• Quantitative Reasoning - The application of mathematical, logical and statistical skills to interpret data and produce new information.
• Professionalism & Work Ethic - Demonstrates personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management.
• Project Management - Initiates, structures, and carries out steps to complete projects and tasks.
• Verbal Communications – Is a skilled listener and articulates thoughts and ideas clearly and effectively to exchange information
• Written Communication - Clearly exchanges information using appropriate platforms to deliver messages.

Supervisory responsibilities: The COO will supervise the following staff:

• Program Managers
• Director of Quality and Innovation
• Director of Evidence Based Practice
• Healthcare Project Manager
• Clerical Supervisor
• Care Coordination Team

The COO will provide operational oversight for the following staff:

• Medical Director

Core Values:

• Integrity
• Inclusivity
• Honor
• Equality
• Humility
• Innovation
• Teamwork
• Cultural Competence

Environment (Work, Physical, Travel):

• Work Environment – Environments can vary. Office environment. Travel by automobile to other locations within and outside of the County may be required.
• Physical Demands – Generally, performs sedentary work but must have the ability to lift up to 35 pounds. Occasional bending, stooping, kneeling, lifting. Ability to sit for extended periods of time.

Required education and experience:

• Master's degree in a human services field, public administration, healthcare administration or other related field from an accredited educational institution required
• Five to ten years management or supervisory experience in a behavioral health setting required.

Preferred education and experience:

• Management experience in a public behavioral health agency in Michigan preferred.
• At least one year experience working with people diagnosed with mental illness, intellectual disabilities, substance use disorders, emotional disturbance or homelessness is valued.
• Lived experience with mental illness/developmental disabilities/co-occurring disorders/substance use disorders or homelessness is valued.

Additional eligibility requirements: Must possess a valid driver's license, registration and proof of automobile insurance when operating County vehicles or operating personal vehicles in performance of job duties at any time. May provide own transportation for job related use, including transporting of individuals served, to and from meetings and activities at varying work locations throughout Allegan County.

Work authorization/security clearance requirements: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. EEO statement OnPoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, pregnancy, height, weight or marital status, or any other characteristic protected by federal, state or local laws.