Front Desk Supervisor

Job Description

Job Description

Description:

. Administration

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.

· Oversees all problem resolution matters in the absence of GM.

· Increase level of guest satisfaction by delivery of an exceptional product through employee development.

· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

. Support

· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information.

· Ability to assist with various office tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

. Attend required meetings.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred.

OPERA Cloud PMS experience a plus