ServiceNow Platform Architect

Job Description

The Role

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals. Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

The Responsibilities

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
• Act as a product champion, actively driving awareness, engagement, and adoption across the organization through ongoing communication, enablement, and advocacy.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Evaluate and adopt new ServiceNow capabilities to enhance platform value
• Lead PoCs and innovation initiatives to optimize workflows and solutions.
• Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Provide structured feedback to ServiceNow product and engineering teams.
• Travel of up to 15% annually may be expected.

Responsibilities

The Role

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Evaluate and adopt new ServiceNow capabilities to enhance platform value
• Lead PoCs and innovation initiatives to optimize workflows and solutions.
• Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.
• Travel of up to 15% annually may be expected.

Qualifications

The Requirements

• Bachelor or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience driving product adoption at scale, acting as a champion to increase awareness, engagement, and sustained usage across a complex organization.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Strong experience and subject matter expertise with several modules like ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM and custom application development using App Engine
• Experience in GenAI / automation / Agentic AI (Now Assist, Virtual Agent, Moveworks preferred).
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

This role can be based anywhere in the US.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $150,000- $170,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits (US locations)

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.


EOE, including disability/vets