Executive Director, WW Digital Platform - Global eCommerce

Executive Director, WW Digital Platform

The Executive Director, WW Digital Platform is a senior executive responsible for the end-to-end digital and platform foundation of our Global eCommerce business.

This role integrates:

• Customer Experience (UX)
• eCommerce IT platform & architecture
• AI capabilities & digital intelligence strategy

The WW Digital Platform leader ensures that our digital infrastructure, experience design, and AI investments operate as a unified growth engine; enabling scalable revenue, operational efficiency, and differentiated customer experience. The WW Digital Platform organization ensures that our platform, customer experience, AI capabilities, and digital engine operate as a unified growth system aligned to commercial outcomes. This role brings together UX, platform, data, and automation to accelerate innovation and reduce friction across the customer journey.

This is a global business leadership role with deep digital fluency, not a pure technology operations role.

Key Responsibilities:

1. Digital Experience Leadership (UX)

• Define and own the global digital experience strategy

• Drive measurable improvements in conversion, usability, and customer satisfaction

• Ensure consistency and scalability across consumer, SMB, and B2B experiences

• Balance brand, performance, and commercial outcomes

2. eCommerce Global Platform & Technology Strategy

• Own the reliability, scalability, and modernization of the eCommerce platform

• Own the strategy and efficacy of essential capabilities, including internal search, payments, and platform product management.

• Establish architectural standards and long-term platform roadmap

• Align technology investments with commercial growth priorities

• Improve time-to-market for digital capabilities

3. AI & Digital Intelligence Strategy

• Define enterprise AI strategy for eCommerce

• Integrate personalization, automation, and data-driven decision systems

• Prevent fragmentation of AI initiatives across teams

• Ensure measurable ROI on AI investments

4. Cross-Functional Global Integration

• Partner closely with geographic eCommerce Sales General Managers on commercial priorities

• Partner with Finance on digital investment governance

• Partner with HR on digital capability and talent strategy

• Serve as executive owner of platform innovation and modernization initiatives

Success Metrics:

• Conversion rate improvement

• Platform reliability and performance metrics

• AI adoption and revenue impact

• Digital feature velocity

• Cost efficiency of platform investments

Basic Qualifications:

• Bachelor's degree in Business, Computer Science, Operations, Marketing, or a related field (Master's degree preferred)

• 15+ years in digital, eCommerce, or platform leadership

• Proven executive-level ownership of digital platforms

• Experience scaling complex, global digital ecosystems

Preferred Requirements:

• Demonstrated success integrating UX, engineering, and data capabilities

• Strong track record of delivering measurable business outcomes

• Systems thinker with enterprise perspective

• Strong cross-functional influence

• Commercially fluent (understands revenue drivers)

• Balances innovation with operational discipline

• Builds global high-performing technical and digital teams

• Data-driven decision maker

• Cultural champion of We Are Lenovo leadership priorities and values

• Experience leading AI-driven transformation initiatives

• Background in modern cloud-based or composable commerce architectures

• Experience in matrixed, global organizations

Why This Role Matters

In an eCommerce organization, the platform is the storefront. The Global eCommerce WW Digital Platform lead will ensure that:

• Digital experience drives conversion and loyalty

• Technology enables growth rather than constrains it

• AI investments translate into commercial outcomes

• B2B Online becomes a scalable revenue engine

This role will provide clear ownership of digital capability, reduce cross-functional friction, and create a foundation for sustained growth.

The base salary range budgeted for this position is $200,000-$240,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/1/2026 this applies to both internal and external candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.