Customer Service Representative
Encore Vet Group
Overview
Be the first smile they see. The voice they trust. The heart of our front desk. At Mint Hill Animal Hospital , we're more than just a veterinary clinic - we're a team that leads with compassion, connection, and care. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. For more than 30 years, Mint Hill Animal Hospital has proudly served the Mint Hill community and surrounding areas with high-quality veterinary care. As an AAHA-accredited hospital and recipient of AAHA Practice of the Year recognition, we are committed to delivering exceptional patient care while fostering a supportive, team-focused workplace. Our services include:- Preventive and wellness care
- Vaccinations and parasite prevention
- Advanced dentistry and dental radiology
- Soft tissue and orthopedic surgery
- Digital radiography and ultrasound
- In-house diagnostics
- Boarding services
- Senior pet care
- Urgent and sick patient appointments
- Online pharmacy and preventive care plans
- You're a people person who loves creating positive experiences from the first phone call to checkout
- You're organized and detail-oriented, keeping appointments, records, and communications running smoothly
- You're a multitasking pro who remains calm and professional during busy periods
- You're comfortable learning and navigating veterinary software and digital communication tools
- You're compassionate and empathetic when helping pet owners through stressful situations
- You enjoy working collaboratively and supporting your teammates
- You're looking for a career-not just a job-in a hospital that values growth and development
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental healthcare for household (13+)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group's library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
Vacancy posted 3 days ago
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