Restaurant Catering Director - Fast Casual #ZMD

Catering Sales Director

Full-Service Fast Casual Restaurant Brand | Growth-Focused Concept

We are seeking a strategic and hands-on Catering Sales Director to build and scale a rapidly growing restaurant catering program.

This leader will partner closely with operations and marketing to expand revenue, strengthen repeat business, and create a seamless ordering experience for guests and restaurant teams.

This role blends sales leadership, operational execution, and technology optimization. The ideal candidate understands both hospitality and systems -

someone who can grow sales while making catering simple to order, simple to produce, and consistently high quality.

Position Overview

The Catering Sales Director will lead the development of processes, tools, and partnerships that drive catering revenue across multiple locations.

This includes overseeing digital ordering functionality, supporting restaurant teams, and building community relationships that generate repeat business.

This position collaborates directly with senior leadership and cross-functional departments including Operations, Marketing, and Technology.

Key Responsibilities

Revenue Development

• Establish and execute a scalable catering growth plan across all locations
• Generate new business while increasing frequency from existing clients
• Identify high-potential markets, dayparts, and sales channels
• Monitor trends and performance to adjust strategy and maximize results

Performance Accountability

• Manage measurable sales growth targets tied to incentive compensation
• Analyze reporting data to guide outreach and prioritization efforts
• Build predictable, repeatable catering revenue streams

Digital Ordering & Systems

• Improve catering functionality across mobile ordering, web platforms, and POS systems
• Ensure ordering is accurate, user-friendly, and operationally efficient
• Streamline order communication between guest, restaurant, and delivery

Menu & Guest Experience

• Develop catering packages, bundles, and promotions that increase order size and frequency
• Maintain consistent hospitality and presentation standards for large orders
• Support guest retention through loyalty and repeat-order initiatives

Operations Integration

• Partner with restaurant leadership to ensure catering is easy to execute in-store
• Create training tools, procedures, and best practices for teams
• Assist locations with complex or high-volume events
• Balance sales growth with operational efficiency and food quality

Community Partnerships

• Build relationships with businesses, schools, and local organizations
• Support targeted outreach efforts alongside marketing initiatives
• Increase brand visibility through local engagement and recurring accounts

Qualifications

• 3+ years in catering, hospitality sales, restaurant operations, or related field
• Strong understanding of restaurant workflow and guest expectations
• Comfortable working with POS, online ordering, and digital platforms
• Highly organized with strong follow-through and accountability
• Excellent communication and cross-department collaboration skills
• Thrives in a fast-growing, evolving environment
• Bachelor's degree in Business, Hospitality, or related discipline preferred

What Success Looks Like

• Increased catering revenue and repeat clientele
• Easy-to-execute processes for restaurant teams
• Reliable systems supporting ordering and fulfillment
• Consistent, high-quality guest experience across all locations