Customer Care Specialist

Customer Care Specialist As a Customer Care Specialist for Esler Companies Renewal by Andersen you will play an integral role for our Customer Service team. You will act as a point of contact post-installation for customers throughout the lifecycle of their project to improve the customer experience. Job Details Responsibilities: Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience. Manage back-end aspects of projects to ensure first time completion within provided timelines. Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement. Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed. Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email. Scan service orders and confirmation into the correct customer's electronic file. Other duties as assigned. Qualifications: Customer service experience or equivalent knowledge and skills. Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport. BA/BS degree or equivalent job experience is required. Customer relations/business management background is preferred. Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions. Excellent communication and organizational skills to follow through with customer resolution. Benefits: Medical, dental, and vision insurance Teammate assistance plan Tuition reimbursement 401k with 50% match up to 6% of your annual pay Paid time off Company paid holidays Paid volunteer time And more! Pay $23 - $24 hourly. Empowered to be extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.