General Manager - Burns Harbor, IN

General Manager

SMS Mill Services, LLC ("SMS") is a leader in the steel mill services industry. SMS provides a comprehensive range of services for steel mill customers. We partner with our customers to design custom, cost-effective solutions that focus on adding value and achieving operational and environmental goals. Our range of services includes, but is not limited to, scrap yard management, finished and semi-finished product services, melt shop services, logistics and transportation support, and slag processing. SMS is seeking an experienced and results-driven General Manager to lead operations at the Cleveland-Cliffs Burns Harbor facility in Indiana. Reporting directly to the Regional Operations Director, this highly visible leadership role is responsible for overseeing all aspects of the operation, including safety, financial performance, customer satisfaction, operational excellence, workforce engagement, and strategic growth. The successful candidate will balance strategic leadership with hands-on operational execution while fostering a culture of accountability, continuous improvement, and high performance.
Responsibilities

Provide overall leadership and direction for the Burns Harbor operation, ensuring alignment with company objectives, customer expectations, and operational goals
Champion a safety-first culture and maintain accountability for all environmental, health, safety, and regulatory compliance requirements
Maintain full responsibility for the site's financial performance, including profit and loss management, budgeting, forecasting, cost control, and achievement of financial targets
Develop and execute strategic and operational plans that drive business growth, operational excellence, customer satisfaction, and long-term sustainability
Lead, develop, and mentor a team of salaried and unionized hourly employees, fostering a culture of accountability, engagement, teamwork, and high performance
Partner with mill leadership to identify opportunities to improve service delivery, productivity, efficiency, and overall customer value
Drive operational performance through the establishment and monitoring of key performance indicators (KPIs), ensuring achievement of safety, quality, productivity, and financial objectives
Provide leadership in labor relations matters, including contract administration, employee relations, workforce planning, and conflict resolution
Ensure effective utilization of personnel, equipment, and resources to maximize operational efficiency and profitability
Lead continuous improvement initiatives, promoting innovation, process optimization, and a culture of operational excellence
Ensure compliance with all applicable company policies, customer requirements, legal regulations, and collective bargaining agreements
Qualifications

Bachelor's degree in Business, Engineering, Operations Management, Industrial Management, or a related field; MBA preferred
Minimum of 5 years of progressive leadership experience in heavy industrial, steel, manufacturing, mining, logistics, or related environments
Demonstrated success managing large-scale operations with full P&L accountability
Experience leading unionized workforces and administering collective bargaining agreements
Proven ability to drive safety, operational performance, customer satisfaction, and financial results
Strong strategic planning, leadership, change management, and problem-solving skills
Exceptional communication, relationship-building, and stakeholder management abilities
Experience managing multiple priorities in a fast-paced industrial environment
What we can Offer

Benefits include Medical, Dental, Vision, and company-paid life insurance
401(k) with 4% matching, 100% vested as of first contribution
Paid holidays, 4 weeks paid vacation
Opportunities to grow and learn with the industry
SMS Mill Services, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SMS Mill Services, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

J-18808-Ljbffr