Intensive Case Manager

Job Description

Job Description

At Horizon House , we believe that every individual deserves the opportunity to live a meaningful, independent, and fulfilling life in their community. As a recognized leader in behavioral health services, we are committed to helping individuals overcome challenges, achieve personal goals, and access the resources they need to thrive.

We are seeking a dedicated and compassionate Intensive Case Manager to join our Behavioral Health Services team. This rewarding role provides the opportunity to work directly with individuals experiencing mental health challenges, helping them navigate services, build essential life skills, and achieve greater independence through personalized, community-based support.

If you are passionate about advocacy, care coordination, and making a difference in the lives of others, we encourage you to apply.

Why Join Horizon House?

• Make a meaningful difference in the lives of individuals and families
• Work in a recovery-oriented, person-centered environment
• Build strong community partnerships and support networks
• Enjoy autonomy while working as part of a collaborative behavioral health team
• Gain valuable experience in case management, rehabilitation planning, and crisis intervention
• Opportunities for professional growth, advancement, and ongoing development

Position Overview

As an Intensive Case Manager, you will serve as a primary support and advocate for individuals receiving behavioral health services. You will coordinate care, connect participants to community resources, develop individualized service plans, and ensure continuity of care that promotes recovery, wellness, and community integration.

This role combines assessment, care coordination, crisis support, advocacy, and rehabilitation planning to help individuals successfully live, learn, work, and socialize within their communities.

Key Responsibilities

Care Coordination & Service Planning

• Coordinate and monitor a comprehensive continuum of services to meet participant needs.
• Ensure timely access to behavioral health, healthcare, housing, vocational, educational, and community resources.
• Develop, implement, and update individualized rehabilitation plans focused on participant strengths, goals, and recovery objectives.
• Complete functional assessments and collaborate with participants to identify priorities and support needs.

Participant Advocacy & Support

• Build supportive relationships that promote participant engagement, empowerment, and self-determination.
• Advocate for participants to ensure access to appropriate services and supports.
• Monitor participant progress and assist with navigating complex service systems.
• Identify service gaps and recommend creative solutions that improve outcomes and continuity of care.

Crisis Intervention & Problem Solving

• Participate in the assessment and resolution of crisis situations.
• Identify key support systems, resources, and intervention strategies to promote participant safety and stability.
• Collaborate with treatment teams and community providers to ensure coordinated responses during emergencies.

Documentation & Compliance

• Maintain accurate, timely, and comprehensive documentation in accordance with agency, contractual, and regulatory requirements.
• Document participant contacts, progress, service utilization, transfers, and outcomes.
• Meet established productivity and service delivery standards.

Qualifications

Required

• Bachelor's Degree in Human Services, Social Services, Healthcare, Psychology, Sociology, or a related field.
• Minimum of three (3) years of direct mental health experience.

OR

• An equivalent combination of education, training, and experience that provides the required knowledge and skills.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Proficiency in Microsoft Outlook, Word, internet-based systems, and electronic documentation.
• Ability to meet direct service and documentation requirements.
• Valid driver's license with an acceptable driving record.

Preferred

• Experience using electronic health record (EHR) systems.
• Advanced Drug & Alcohol Counseling Certification.
• Knowledge of community behavioral health resources and recovery-oriented services.

What Makes You Successful

You are:

• Passionate about helping others achieve recovery and independence
• Skilled at building relationships and advocating for participant needs
• Organized and able to manage multiple priorities effectively
• Comfortable working in both community and office-based settings
• Committed to strengths-based, person-centered care

Comprehensive Benefits Package

Horizon House values the dedication of our employees and offers a competitive compensation and benefits package, including:

• Medical and dental insurance
• Nine paid holidays annually
• Generous paid time off
• Tuition reimbursement
• Retirement savings plan
• Voluntary tax-sheltered annuity program
• Transit benefit program
• Professional development opportunities
• Career advancement pathways

Work Environment

This position may require:

• Frequent communication, active listening, and participant engagement
• Local travel within the community
• Physical activities including lifting, carrying, kneeling, bending, reaching, and assisting participants when necessary
• Crisis intervention and emergency response
• On-call participation, including carrying a communication device during assigned shifts
• Reporting to work during emergencies, including severe weather conditions
• Meeting established productivity and documentation expectations

Build a Career That Changes Lives

As an Intensive Case Manager at Horizon House, you will do more than coordinate services, you'll help individuals overcome barriers, achieve personal goals, and build stronger futures. Join a mission-driven organization where your work creates meaningful change every day.

Horizon House, Inc. is proud to be an Equal Opportunity Employer committed to fostering a diverse, inclusive, and supportive workplace where employees and participants are treated with dignity and respect.