Agentic AI Evaluation Engineer

Job Summary The Agent Evaluation team is responsible for testing whether AI agents return the correct and expected responses. We build the framework, metrics, and test cases that validate agent behavior, accuracy, and reliability before release. Our goal is to ensure agents perform consistently and meet product and user expectations. Job Description Design and develop agent evaluation pipelines across development, staging, and production environments Define and standardize evaluation metrics and benchmarks for conversational AI quality (accuracy, relevance, CX, safety) Build automated and human-in-the-loop evaluation systems to assess agent performance Manage and curate evaluation datasets, test sets, and annotation workflows Enable continuous evaluation and monitoring of agents in production Integrate evaluation into CI/CD pipelines to support safe and efficient releases Conduct experiments, A/B testing, and case studies to drive improvements in agent quality Partner with engineering, and product teams to deliver high-quality AI solutions Create technical documentation and drive best practices across teams Mentor junior engineers and contribute to team growth Preferred Skills Experience in customer support AI or chatbot platforms Understanding of responsible AI (bias, fairness, hallucination mitigation) Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills CI/CD; Machine Learning (ML); Large Language Models (LLMs); Curious Mindset; AI Agents; Benchmarking; Evaluation Metrics Salary Primary Location Pay Range: $142,651.46 - $213,977.19 Benefits Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality — to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years #J-18808-Ljbffr