Technical Support Representative

Technical Support

Apex Systems is looking for a Technical Support who excels in their role and are committed to delivering an exceptional experience for our client's internal and external end users and clients. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We are looking for people like this to join our friendly, engaged, professional team.

Role: Technical Support Support

Duration: 3 month contract to hire

Location: onsite in Thomasville, NC

Rate: 25-30hr (max rate is not guaranteed as it is based off experience)

Details:

*MUST KNOW HOW TO CREATE SCRIPTS, POWERSHELL PREFERRED*

• Maintain system images using currently available imaging tools/techniques

• Build/prepare new system images for new hardware rollouts

• Reimage system with hardware failures

• Provide 3rd level technical support

• Diagnose and repair Windows Desktop software

• Install software as required

• Scan for and remediate security vulnerabilities

• Recommend proven vulnerability remediations for application to broader audience

• Maintain asset list of retired/recycled inventory

• Provide updates to leadership on trends and/or recurring issues with hardware and software Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance

MUST HAVES:

1. 3+ years strong troubleshooting with hardware and software

2. scripting experience (Powershell preferred, but open) - Must know how to create scripts

3. experience in large environment

4. Onsite Mon-Fri

5. Windows

Apex Systems LLC is an Equal Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.