Healthcare Business, Operations, and Personnel Manager

Job Description

Job Description

Direct your proven success in business management and leadership into the rock-solid, rewarding, and positively FUN field of pediatric dentistry! Become a renowned member of a highly skilled and specialized team that shares your passion and purpose.

Dr. Ron Fields, Dr. Ken Sellers, and the Team at Southland Children’s Dentistry are seeking a talented Office Manager to provide the consistent, on-site leadership needed to launch their third and brand-new location in Bainbridge. Confetti poppers are on standby, and we have our hard-hats on while construction is underway! Your prior work experience coupled with a solid foundation in business management, administration, and team communications is the perfect platform for you to discover a career path that is bound to make you smile .

A perfectly well-balanced role: People, business, metrics, projects, marketing, and service to others.

Human Resource Management: Supports the new hire search when practice growth sparks the need for more staff and manages staff performance and coaching. You will oversee staff handbook compliance, organize routine team meetings, participate in leadership meetings, and coordinate time off requests. The Office Manager drives our office harmony, as we know that we are only as amazing as our staff are happy, engaged, and fulfilled.

Reports & Process Improvement: Tracking daily and monthly goals, completing monthly metrics reports to compare with goals, seeking to maximize technology utilization to drive efficiency, inspire reviews, and bolster patient communications. Using your initiative, implement creative ideas determined during Doctor-Manager meetings to spark business growth. We value technology and efficiencies available with our amazing software; help us discover and implement all it can do!

Operations & Patient Management: Our mature practices in Albany and Valdosta are thriving, and Bainbridge will grow quickly with the help of your administrative talent. Eventually, we’ll need to add more administrative staff members. Initially, you will be “on point” to answer the phone and onboard new patient callers to fill our books to prepare for our grand opening in March 2027. You’ll oversee, as well as participate directly, in all administrative functions that spark productivity and monies due at the time of service.

Marketing: Our practice is built by reputation, and pediatrician referrals build our practice. Our Office Manager will help coordinate projects that express our gratitude, like “thank you” treats to share the love on Valentine’s Day! We enjoy doing those extra, unexpected tokens of gratitude that make the statement that we care for the whole of the patient... not just their teeth! The Manager will collaborate with the doctors and Valdosta and Albany Office Managers on marketing initiatives to continue to spark our practice’s growth.

Dental experience is valued but NOT REQUIRED to apply!

A qualified manager candidate does not need to have prior medical or dental practice management experience to apply (although, that work history is helpful to the learning curve of this position). The following list of criteria is imperative to success:

1.     Initiative to dive-right-in: Observe, study, ask questions, apply answers, “YouTube” for information, and accelerate your industry training.

2.     Minimum 2-years of personnel direct-report supervisory experience within the context of “small business.”

3.     BS, BA, or MBA from accredited university ideally in Business, Healthcare Administration, Communications or related major. Candidates who do not possess a bachelor’s but whose work experience has provided excellence in education and experience will be considered.

4.     Excellent written and verbal communication skills to be able to sensitively and tactfully have the periodic “crucial conversation” intended to correct actions and gain positive results while minimizing or preventing unnecessarily hurt feelings from staff members.

5.     Technical aptitude to quickly learn software and lead initiatives to improve internal processes and communications.

6.     Quick to build rapport with patients and skillful at de-escalating the rare, but periodic grievance.

7.     Demonstrate/model for staff: Professional conduct, superb communication, excellent tracking of details and follow up, and passion for serving others.

8.     Preference to juggle many tasks and varied responsibilities with the pleasure of seeing how your efforts directly impact the success of the business, your co-workers, and your professional growth.

9.     Stable work history.

10.  Calm, approachable temperament with the ability to continue seeing “the big picture” and remain confident when others might be “stressing out.”

Compensation and work hours: Enjoy a schedule designed for work-life balance. This is a permanent, full-time, salaried position is Monday through Thursday. No weekends, no evenings! Salary is $50,000 - $55,000/year, influenced by experience. Come grow with us!

Check us out! SouthlandKids.com

READY TO SHOWCASE YOUR RESUME? Here are your options!

OPTION #1: If you read this post and said, “Yes! This is the perfect career step for me in the right workplace culture!” and you want to assure your resume is given priority, send your cover letter and resume directly to our Staffing Consultants’ gmail written below (but shown in a format to prevent internet spam grabbers):

DentalStaffingConsultant at Gmail dot com

OPTION #2: You are welcome to submit your resume through ZipRecruiter.

Qualifying candidates will be contacted by email with “Next Step” information. So, please check your email for correspondence from Paige Healey and Kelly Miller, our Staffing Consultants. Remember to check your spam or junk folder in case overzealous email security settings misfile our correspondence.

To prevent disruption to our patient schedule, please do not drop off your resume, fax, or call our office.  

Thank you for your interest. We look forward to seeing your resume!