Remote IT Helpdesk Manager | Lead SLA & Team

Winixx Inc.

Winixx Inc. is seeking a Helpdesk Manager to lead our IT support function for a distributed, remote-first workforce. You will set service standards, manage escalations, and drive continuous improvement in support quality and efficiency.

The role requires 5+ years in IT support with 2+ years in a leadership capacity. Strong experience with Zendesk, ServiceNow, or Freshservice and proficiency in macOS, Windows, and Google Workspace is essential.

#J-18808-Ljbffr

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Remote IT Helpdesk Manager | Lead SLA & Team in United States vacancy

Remote Travel Team Lead — Customer Service & SLA Champion
...World Travel, Inc. is seeking a Team Travel Lead to support the manager with daily leadership duties and to model excellence for the team. This role emphasizes strong customer service, relationship building with clients and travel suppliers, and upholding service level...
Remote work
For contractors
World Travel, Inc.
Exton, PA
5 hours ago
Remote Ops Supervisor: Lead SLA & Reporting
...support our OPM - FEHB program. This is a fully remote role for a U.S. citizen who can pass a federal background... ...to meet remote work requirements. You will lead a team, assign daily work, monitor performance against SLA, collaborate across departments, and prepare...
Remote work
Contract work
Maximus
Salem, OR
5 hours ago
Credentialing Team Lead (Fully Remote)
...Lead a credentialing pod, owning daily operations and performance metrics. Monitor quality and SLA compliance, coaching team members to improve outcomes. Requirements: 5+ years US-healthtech &... ...credentialing experience, including 2+ years managing a team. Excellent leadership,...
Remote work
CertifyOS
United States
3 days ago
Remote Vendor Management Lead Compliance & SLA Oversight
$71k - $85k
...Carrington Mortgage Services seeks a Vendor Management Supervisor to lead a nationwide remote team in selecting, monitoring, and evaluating third-party vendors for mortgage operations. You will ensure SLA/KPI compliance and regulatory alignment while developing procedures...
Remote work
Carrington
Topeka, KS
1 day ago
Cybersecurity Vulnerability Management Team Lead
$165k - $170k
...Job Description Cybersecurity Vulnerability Management Team Lead Remote, United States Position Summary: Cherokee Federal Systems is seeking... ...through CMDB enrichment, automated ticket creation, SLA tracking, ownership assignment, and escalation workflows....
Remote work
Temporary work
For contractors
Work at office
Local area
Flexible hours
Cherokee Federal
United States
4 days ago
Remote Provider Enrollment Lead: Grow & Mentor Team
...seeking a Provider Enrollment Lead to support a provider enrollment team, monitor enrollment activities,... ...change. The role is full-time and remote with Idaho residency required.... ...will help develop policies, manage workloads, and ensure SLA compliance in a dynamic #J-1880...
Remote work
Full time
Gainwell Technologies LLC
United States
2 days ago
KNOWLEDGE CENTER TEAM LEAD
$65.6k
...seeking a Knowledge Center Team Lead to supervise a team of... ...KC agent creates and manages the ticket on their... ...its customers. THIS IS A REMOTE POSITION WITH UP TO 10%... ...deflection, and PL1-PL4 SLA adherence, and take corrective... ...in enterprise IT service desk, help desk...
Remote work
Permanent employment
For contractors
Shift work
Empower AI
Reston, VA
1 day ago
Remote Team Lead, Customer Support
$160k
...multinational corporations, teams of every size use... ...We are seeking a Team Lead, Customer Support to serve... ...with departmental goals, manage technical escalations, and... ...support queue to ensure SLA/SLO adherence, including... ...you and your family! Remote first company —most of our...
Remote work
Work at office
Home office
Flexible hours
Tailscale
Sunnyvale, CA
3 days ago
Global Network Security Team Lead (Firewall & Network Security Operations)
$89.42k - $120.98k
...strong work ethic to join our team. If your goals and values... ...the Future! Job Purpose Lead Honda's global Firewall Management team responsible for securing enterprise IT, manufacturing OT, connected... ...~ This is an onsite job. One remote workday per week may be possible...
Remote work
Full time
Temporary work
Work experience placement
Relocation package
American Honda Motor Co., Inc.
Marysville, OH
7 days ago
Call Center Team Lead
...powered by both on-site and remote agents, leveraging... ...expanding, industry-leading organization. Are you... ...someone like you to manage and support a team of customer service agents... ...QA, Training, IT, and Recruiting. Provide... ...center tools and KPI/SLA management. Conflict...
Remote work
Full time
Temporary work
Casual work
Work at office
Local area
MCI
Wichita, KS
3 days ago
Lead Instructional Designer, Dual Literacy (ELA/SLA)
$75k - $80k
...Lead Instructional Designer, Dual Literacy (ELA/SLA) Full Description Overview Impact the Moment Are you... ...literacy programs. This is a remote position but can also be based... ..., closely partnering with teams focused on content, product management, UX, and creative media. As...
Remote work
Freelance
TrulyHired
New York, NY
3 days ago
Remote Call Center Supervisor - Healthcare Team Lead
...BroadPath Healthcare Solutions is hiring a Call Center Supervisor to oversee a remote team working from home in the United States. The role focuses on daily team management, coaching, and meeting metrics for quality, adherence, service level, and average handling times...
Remote work
Work from home
BroadPath Healthcare Solutions
Tucson, AZ
5 days ago
Remote Mobile Inspections Supervisor | Lead Field Team
...Cox Automotive is seeking a Supervisor for Manheim Mobile Inspections in the United States. Lead a team of 10–15+ mobile inspectors, ensuring inspection quality, safety and operational efficiency across a designated geographic territory. You will recruit, onboard and...
Remote work
Cox Enterprises
United States
3 days ago
JUNIOR CONTACT CENTER TEAM LEAD
$19 - $21 per hour
Primarily Remote Overnight Shift with Flexibility for... ...Reports to Contact Center Manager in Naperville, IL... ...Junior Contact Center Team Lead to supervise overnight... ...difficulties using proprietary IT applications, and MSP (... ...coordination, and SLA compliance monitoring....
Remote work
Shift work
Night shift
Day shift
Toga Technology
Naperville, IL
5 days ago
Systems Administrator Tier 2 Team Lead
...Administrator – Tier 2 Team LeadLead with... ...thoughtfully engineered IT solutions. Our... ...Administrator – Tier 2 Team Lead to support one of... ...with the client's management team as well as our... ...to ensure SLA complianceAct as the... ...Altaro), both local and remote.Manage file sharing...
Remote work
Temporary work
Local area
DataPerk
Birmingham, AL
2 days ago
Remote MFLC Supervisor Lead Military Counseling Team
...Leidos is seeking a Senior MFLC Supervisor to lead a team of counselors delivering DoD MFLC Non-medical Counseling services. The role... ...families. The supervisor will oversee onboarding, performance management, surge coverage, and reporting for government oversight. #J...
Remote work
Healing Strides Counseling
United States
2 days ago
Technical Support Team Manager, Need Linux and MSP Experience
...Technical Support Team Manager, Need Linux and MSP Experience, Des Plaines... ...with some Onsite and some Remote in Des Plaines, IL required.We... ...develop the team by training, lead by example, coach and inspire,... ...if experienced in maintaining SLA in public cloud such as AWS and...
Remote work
NextStep
Des Plaines, IL
4 days ago
Medi-Cal Conlan Team Lead - Hybrid - West Sacramento, CA
$35.9k - $51.3k
...630 Great companies need great teams to propel their operations. Join... ...Medi-Cal Conlan Team Lead to support California’s Medi-Cal... ..., policies and procedures, and SLA standards. Provide day-to-day guidance... ...hybrid position that is primarily remote with occasional in-office...
Remote work
Full time
Work at office
Flexible hours
Gainwell Technologies LLC
West Sacramento, CA
3 days ago
Escrow Team Lead - Remote
$22.45 - $37.69 per hour
...partners and internal teams to maximize outcomes for... ...Issue accurate Dashboard/SLA reports promptly;... ...Escalate unresolved issues to management promptly; brief... ...—we serve people. As a leading full-service mortgage loan... ...growth Flexibility to work remotely, while staying...
Remote job
Hourly pay
Interim role
Work at office
Weekend work
LoanCare
New York, NY
3 days ago
Remote - Client Success Team Lead
...Remote seat on a team that helps families understand and set up protection options. Flexible hours. Mentorship. Clear expectations. Offer... ...theater. Bring • Communication skill • Self-management • Team habits • A spine — integrity is not optional...
Remote work
Full time
Work from home
Flexible hours
AO Garcia Agency
Remote
4 days ago
Remote Monitoring RN, Team Lead
...) Job Summary: The Team Leader is responsible for... ...includes utilization management, patient advocacy, and... ...reimbursement accuracy.The Team Lead of On-site UM is... ...patient services team, it is expected that the... ...administrative compliance. Unlike remote roles, this position...
Remote work
Full time
Immediate start
Shift work
Wellstar Health Systems, Inc.
Marietta, GA
more than 2 months ago
BIM Team Lead/Manager
...Job Description Electrical BIM Manager \n \n Leading a team of BIM Electrical Designers. \n \n Team delivers LOD 350 and LOD 400 electrical... ...and installation or fabrication deliverables. \n \n Remote Electrical BIM modelers needed an immediate contract...
Remote work
Contract work
Immediate start
Compri Consulting
Denver, CO
8 days ago
Alaska Zip Line Ops Supervisor Lead Tours & Team
$55k - $65k
...A Native-owned enterprise in the remote wilderness of Alaska seeks a Zip Rider Supervisor to oversee tour operations and manage a team. The ideal candidate must have over 5 years of experience in the tourism industry with a focus on operations and a strong commitment to...
Remote work
Huna Totem Corporation
Hoonah, AK
2 days ago
Remote Demonstration Captain - Flight Team Lead
...Bombardier Aerospace Corp is seeking a Captain for the Demonstration Team, offering a home-based role with global travel. You will lead flight operations, supervise crews, and ensure safety and compliance across missions and events. The ideal candidate brings FAA ATP...
Remote work
Work from home
Bombardier
United States
1 day ago
Team Lead - Permanent Work From Home
...Position: Team Lead - IT Recruitment We are seeking an experienced and dynamic Team Lead IT Recruitment to oversee and manage the end-to-end IT hiring process. Job Description: The ideal candidate will be responsible for strategizing, leading, and executing recruitment...
Remote work
Permanent employment
Work from home
Monday to Friday
Intellics Global Services
United States
2 days ago
Remote Call Center Team Lead - Healthcare Support
...United Biosource Corporation (UBC) is seeking a Call Center Supervisor (Non-Clinical) to lead a team of patient support associates in a remote, home-based setting across the United States. You will oversee daily operations, monitor performance, coach staff, and ensure...
Remote work
Work from home
United BioSource
United States
4 days ago
Remote Ambulatory Coding Supervisor: Lead Team, Elevate Revenue
...role supports a telecommute arrangement from anywhere in the U.S.and emphasizes collaboration with revenue cycle partners and clinical teams. The position requires active coding credentials (RHIT/RHIA/CCS/CPC) and 3+ years in ambulatory coding with EHR experience; a...
Remote work
UnitedHealth Group
Portland, ME
4 days ago
Remote Referrals Supervisor: Lead & Grow Team
...Humana is seeking a remote Supervisor of Referrals to lead the processing of referrals and authorizations and coordinate the team’s activities. You will prioritize workloads, monitor performance, and implement contingency operations to meet standards. You will also...
Remote work
Humana
United States
1 day ago
Remote Healthcare Administrator & Team Lead (19)
$95k - $130k
...Wealth Partners is seeking a remote Healthcare Administrator in the Medford, OR area. Read on to fully understand what this job requires... ...130,000 for someone with 5 years in healthcare admin and remote-team experience. You will anchor the remote care team,...
Remote work
Work from home
Energy Innovation: Policy and Technology LLC
United States
2 days ago
Team Lead Test Automation (m/w/d)
...Entwicklungszyklus hinweg durchgeführt werden.In enger Zusammenarbeit mit Deinem Team identifizierst und dokumentierst Du Fehlerquellen, priorisierst... ...Aktivitäten teil, diese finden regelmäßig vor Ort, aber auch remote statt.Entwicklung: Unsere Inhouse-Academy und unser Portfolio...
Remote work
Full time
CompuGroup Medical
Hamburg, NY
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote IT Helpdesk Manager | Lead SLA & Team. Be the first to apply!