SAP FI Consultant

Responsibilities First point of contact for customers on all SAP sales topics. Implement corrections in your specialist area in collaboration with Basis Consultants. Accept, analyze, resolve or forward customer reports and tickets and track and report them back to the customer using the company’s ticket system. Monitor Service Level Agreements (SLA) with customers and implement a defined escalation process in case of non‑compliance. Develop solutions together with customers for business‑critical processes. Provide comprehensive support via telephone and electronic media, recommend improvement options, and implement these in cooperation with the customer. Create the basis for fast and secure communication and solution‑finding, contributing to better customer loyalty. Qualifications Successfully completed vocational training or a degree. Several years of practical experience in SAP FI support or as a key user in in‑house projects. Experience supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring. Strong customer‑advising skills with a focus on trustful and cooperative partnerships. Excellent level of English for customer communication. Ability to recognize problems, analyse their causes and propose solutions. Team spirit, resilience and flexibility to react quickly to new requirements. Benefits and Work Environment Challenging and varying assignments with world market leaders and hidden champions. Vast opportunities for building, nurturing and honing skills through regular knowledge exchange with experts. Autonomy and flexibility in daily work. Extensive opportunities for professional growth supported through mentoring and onsite training programs in Germany. Secure role in a friendly, open‑minded, and committed team. Competitive salary package; social insurance and private medical insurance. Full 40‑hour work week with German calendar. Valuable personal freedom: flexible working hours, mobile work, and high level of self‑responsibility & creative flexibility. 30+1 days leave. Attractive bonuses and discounts for special projects, staff recommendations, anniversaries, and staff discounts for private online shopping and leisure offerings. Health and well‑being support: stress‑prevention & conflict‑management trainings, childcare and elderly care support, health checks, medical check‑ups, company pension scheme models, disability insurance models, and an ergonomic workplace. #J-18808-Ljbffr All for One Egypt