Patient Navigator Manager

Our Promise to You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule Full time Shift: Day (United States of America) Address: 9330 US HIGHWAY 301 S City: RIVERVIEW State: Florida Postal Code: 33578 Job Description Supervises the Consumer Navigation process to ensure proper protocols are followed, emphasizing continuous improvement and teamwork, and providing ongoing feedback with focused action steps for areas of improvement. Completes all review, data submission, and reporting activities timely based on consumer referral data and creates action plans to improve outcomes. Rounds on staff regularly to understand the perception of services and provides feedback to enhance patient navigation processes. Addresses potential service issues and collaborates with appropriate departments for timely issue resolution. Drives customer service initiatives by focused enhancement of care navigation processes. Works closely with and communicates with clinical leaders across the hospital. Collaborates on physician onboarding and operational processes. Participates in hospital committees and integrates appropriate hospital protocols and processes into daily activities. Enforces and complies with state, federal, and other regulatory and compliance requirements. Monitors consumer satisfaction outcomes based on referrals and ED admissions monthly and reports analyzed trends to the executive team, including action plans. Develops, creates, and maintains policies and procedures, as well as standard work for all areas of oversight. Other duties as assigned. Knowledge, Skills, and Abilities Strong organization skills Excellent analytical and problem-solving skills Excellent oral and written communication skills, with the ability to articulate complex information in comprehensive terms to all levels of staff Proficiency in Microsoft Office Outlook, Word, Excel Proficiency in working in a matrix-management environment to achieve organizational goals Analytic acumen with ability to creatively operationalize solution-focused strategies Ability to successfully lead cross-functional teams and implement best-practice processes for consumer throughout Education Bachelor's [Preferred] Work Experience 2+ healthcare related work [Preferred] 5+ customer service experience [Required] Licenses and Certifications Six Sigma Green Belt Certification (CSSGB) [Preferred] Six Sigma Yellow Belt Certification (CSSYB) [Preferred] Physical Requirements Physical Requirements - Pay Range Pay Range: $65,622.66 - $122,055.21 Background Screening Requirement Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr adventhealth