Housekeeping Supervisor

The Housekeeping Supervisor leads and supports Room Attendants to ensure all guest rooms and public areas are cleaned to resort standards in a timely and efficient manner. This role plays a key part in delivering an exceptional guest experience by maintaining high cleanliness standards, supporting team performance, and ensuring daily operations run smoothly.

Key Responsibilities:

• Champion the resort's 4 Keys by demonstrating and promoting safety, service excellence, teamwork, and accountability in all interactions
• Act as shift leader, supporting daily housekeeping operations and team coordination.
• Lead by example to create a positive, professional, and guest-focused environment
• Assign guest rooms and common areas to housekeeping team members based on operational needs.
• Conduct detailed inspections of guest rooms and public areas to ensure cleanliness, presentation, and supply standards are met
• Ensure rooms are cleaned, inspected, and released in a timely manner to support guest satisfaction and operational efficiency
• Monitor inventory levels of cleaning supplies, linens, and amenities; communicate needs as appropriate
• Provide daily oversight, direction, and support to housekeeping staff to ensure productivity and quality standards are met.
• Answer departmental calls and respond promptly to guest requests and internal needs.
• Handle guest concerns, complaints, and special requests in a professional and timely manner.
• Distribute, track, and collect all keys and communication devices at the beginning and end of each shift.
• Monitor computer systems and housekeeping boards to ensure requests and room statuses are updated accurately and completed on time
• Communicate effectively with Front Office, Maintenance, Laundry, and other departments to ensure smooth resort operations
• Report guest concerns, maintenance issues, safety hazards, or service opportunities to management immediately
• Support training and onboarding of new team members as needed.
• Promote and maintain a safe working environment for guests and team members at all times
• Perform other duties as assigned.

Qualifications and requirements:

• Must be at least 18 years of age or older
• High School Diploma or equivalent
• Previous housekeeping and supervisory experience required
• Strong leadership, communication, and team management skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including mobile apps and department systemsStrong attention to detail and commitment to cleanliness standards.
• Ability to stand and walk for extended periods (up to 8-hour shifts).
• Reliable transportation.
• Flexible availability, including weekdays, weekends, evenings, and holidays.
• Commitment to ensuring the safety and well-being of guests and team members.
• Ability to work in a fun, fast-paced, team-oriented environment.
• Must be able to speak and read English; additional languages are a plus.

Benefits/Perks :

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses - invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*

*Full-Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.