Customer Service Specialist III - GoPasco

Customer Service Specialist III This role involves responsible and advanced clerical, intra‑departmental collaboration, and customer service contacts regarding transit operations. The specialist provides a professional and courteous response via telephone, in person, in writing and online. They collect, maintain and distribute transit‑related data for federal, state and local agency reports. Responsibilities Answer and direct calls; serve as the first point of contact at the front desk; lead clerical work collecting, maintaining and distributing records, worksheets, logs and applications related to public transportation customer services and regulatory oversight; carry out opening and closing procedures of the front office area; process cash and receipts into financial software; assist customers with problems, provide information on bus fares, schedules, routes and trip planning; maintain knowledge of bus schedules, events and routes; distribute on‑site mail; perform data retrieval and entry; update and generate reports; perform other office‑related work; handle all transactions for bus passes, special passes and photo identification; prepare for emergency operations; and perform related duties as required. Knowledge, Skills and Abilities Communicate effectively via telephone, in person, in writing and online. Establish and maintain effective working relationships with employees and the public. Maintain files accurately and legibly. Follow complex oral and written instructions. Maintain records, prepare reports and correspondence. Perform rapid and accurate arithmetic computations. Meet and deal with the public effectively and courteously; disseminate information. React quickly and calmly in emergencies. Read for comprehension. Understand, interpret and effectively carry out written and oral instructions. Use a computer and related software such as Microsoft Word, Excel and Teams. Know standard office methods and procedures. Know office practices and procedures. Minimum Requirements Physical Skills / Working Conditions Ability to sit at a console for extended periods; operate a keyboard for data entry; communicate effectively using verbal, written and visual communication; work early morning, late evening, weekend, holiday and split shifts. Education, Training and Experience High school graduation or equivalent diploma. Minimum two (2) years of clerical experience and record keeping. One (1) year of public contact and telephone work required. Background Check Must pass a Florida Agency for Health Care Administration Level II background check prior to employment. Licenses, Certifications or Registrations Must possess a valid Florida driver’s license or be able to obtain one within 30 days of hire. ADA Statement A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. Drug‑Free Workplace The agency is a drug‑free workplace in accordance with Federal and Florida law. Ability to pass random, post‑accident and reasonable suspicion urine drug and alcohol breath tests, in compliance with FAC 14‑90. Emergency Response/Recovery Activities All employees will be required to work before, during or after an emergency. During an emergency employees may be assigned duties outside the normal scope of their position. Veterans' Preference Under Section 295.07, F.S., chapter SSA‑7, the agency provides preference to eligible veterans. #J-18808-Ljbffr Pasco Police Department