General Manager

Company Description Smitty & Pearls is a locally focused business serving the High Point, NC community with a commitment to quality, consistency, and a welcoming guest experience. The organization values integrity, teamwork, and accountability in all aspects of its operations. Team members are encouraged to bring ideas forward, support one another, and continuously improve processes and service. Smitty & Pearls aims to create an inclusive workplace where people can grow their careers while contributing to a positive, guest-centered culture.

Role Description The General Manager is a full-time, on-site role based in High Point, NC, responsible for overseeing day-to-day operations, staff, and guest experience. This role manages scheduling, staffing levels, and daily floor operations to ensure smooth service and adherence to company standards. The General Manager leads, coaches, and develops team members, conducts performance check-ins, and supports hiring, onboarding, and training. They monitor budgets, costs, and revenue, manage inventory and vendor relationships, and ensure compliance with health, safety, and regulatory requirements. The role also involves handling guest feedback, resolving escalated issues, implementing local marketing initiatives, and reporting key performance metrics to ownership.

Qualifications

• Proven experience in a general management, restaurant management, or hospitality leadership role with responsibility for daily operations and team supervision.
• Strong leadership skills, including the ability to motivate diverse teams, provide constructive feedback, and build an inclusive, respectful work environment.
• Operational and financial acumen, including familiarity with budgeting, scheduling, inventory management, cost control, and basic financial reporting.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests, team members, vendors, and ownership.
• Knowledge of health, safety, and local regulatory requirements relevant to restaurant or hospitality operations, with a focus on compliance and risk management.
• High level of organization, problem-solving ability, and attention to detail in a fast-paced, service-oriented setting.
• Comfort with point-of-sale (POS) systems and basic productivity tools (e.g., email, spreadsheets, scheduling software).
• Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent required; additional education or certifications in hospitality, business, or management are a plus.
• Prior experience in the High Point, NC market or similar community-oriented environment is beneficial but not required.