Concierge - Kansas City Airport Marriott, KC, MO

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Concierge / Doorman for the Kansas City Airport Marriott Hotel in Kansas City, Missouri .

SUMMARY To be responsible for the food and beverage service in the MClub maintaining quality, forwarding appropriate inventory order to the manager. Maintaining a clean serving area at all times, and adequately replenishing all food, beverages and supplies during breakfast or dinner. To maintain the hotel high standard of service and hospitality. MAJOR AREAS OF ACCOUNTABILITY

•Greet each guest with a cheery greeting “Good Morning!” and "Good Afternoon or Evening!" and inquire about their stay within five minutes of their arrival. Report all problems/concerns to the front desk immediately.•Ready to offer exceptional service: in proper uniform with name badge, proper grooming, etc.•Use guest service skills consistently.•Anticipate and assess guest needs.•Use appropriate skills for problem solving (listen, empathize, apologize and offer solutions).•Recognize when guests are not satisfied with breakfast.•Tactfully presents hotel policies to guests.•Be able to explain why a guest’s request cannot be met and offer options (relaying the information to the front desk).•Check with Night Audit shift on arrival regarding any special meeting room requirements for the day.•Set up the breakfast buffet with all food and serving items in designating fashion.•Set up meeting room requirements as scheduled, with ongoing follow‐up through out shift for replenishments.•Adequately replenish all food, beverages, and supplies during breakfast, being sure that the trays and bins are filled ahead of time and ready for serving in the pantry.•Explain hotel amenities to guests.•Give accurate hotel information to guests.•Keep coffee and buffet condiments and supplies well stocked and organized.•Perform inventory on assigned days and informs manager of immediate supply needs.•Minimize waste and spoilage by properly storing all items for future use.

•Inspect glass, china, silver and service ware for damage.•Maintain clean serving areas at all times.•Clean and clear tables throughout the breakfast.•Immediately clean any spills of food and beverage in breakfast area with rags, mops and/or cleaners as required.•Breakdown and clean up Food and Beverage area after serving time. Areas to be cleaned include breakfast seating area, counters, racks, juice machine, milk dispenser, coffee maker, tables and chairs.•Complete any and all special projects assigned.•Help co‐workers with job duties as needed.•Verify deliveries of pantry items and properly store the contents.

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Handle food and cleaning in accordance with Health Inspection regulations and to protecagainst contamination and spoilage.

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Prepare all food items away from guest visibility.

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Report all incidents to management.

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Handle chemicals and cleaning supplies in accordance with the directions specified by thsupplier.

HOURS AND ATTENDANCE

Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays and occasional overtime. Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC POSITION REQUIREMENTS

‐ Individual must possess the following, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

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Be able to move packages and boxes weighing up to 30 lbs.

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Be able to stand for the entire length of the shift.

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Be able to answer all questions about the food being served.

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Ability to read, speak and understand the English language in order to communicate withguests.

Upon employment, all employees are required to fully comply with the Hotel’s rules and regulations for

the safe and efficient operation of Hotel facilities. Employees who violate Hotel rules and regulations

may be subject to disciplinary action, up to and including termination of employment.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.