IT Operations Engineer

Position Overview Location: Avera McKennan Hospital Worker Type: Regular Work Shift: Primarily days with night, weekend and holiday on‑call involvement (United States of America) Pay Range: $60,840.00 - $91,520.00 Position Highlights You Belong at Avera. Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview Provide elevated technical support with a focus on entry‑level networking and security. This role involves maintaining IT monitoring infrastructure, assisting with network administration and performance, and supporting security measures to protect systems and data. The ideal candidate has a foundational understanding of networking, security best practices, and monitoring solutions. Key Responsibilities Assist core Networking, Security, and Virtual Health teams with initial technical support including triaging, troubleshooting, and change request processing. During incidents be responsible for communication and resolution procedures including vendor and site follow‑up. Support core Avera IT functions of network incident response, security request processing, network performance troubleshooting, telemedicine technical support, and monitoring solution configuration and maintenance. Serve as the main point of contact for network configuration change requests and performance review. Process VLAN change requests in Juniper Mist or Cisco command line. Respond and react to incidents with organization alerts and coordinate estimated time to resolution. Assist in implementing security best practices to comply with company policies and industry standards. Provide technical assistance for telemedicine solutions such as Tytocare, Artisight, and Polycom. Ensure accurate and detailed incident documentation for ticketing and playbook purposes. Collaborate with teams including Service Desk to resolve IT issues related to network and security. Utilize software and hardware tools such as Juniper Mist, Cisco ThousandEyes, and Solarwinds to identify, diagnose, and correct problems affecting system performance. Essential Qualifications Must be able to work the hours specified. Visual acuity adequate to perform position duties and ability to communicate effectively with others. Basic understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with security principles and endpoint protection. Knowledge of monitoring solutions such as Solarwinds, ThousandEyes, and Juniper Mist. Experience with Cisco command line interface configuration and Juniper Network switch configuration. Strong knowledge of Microsoft products in an enterprise environment. Required Education: Bachelor’s in Information Technology, Computer Science, or related field; or an equivalent combination of education and experience. Reasonable accommodations may be made for individuals with disabilities. Expectations and Standards Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating workflow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with CMS, The Joint Commission, DHHS, and OSHA where applicable. Benefits You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part‑time and full‑time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. PTO available day1 for eligible hires. Up to 5% employer matching contribution for retirement. Career development guided by hands‑on training and mentorship. Equal Opportunity Employer Statement Avera is an Equal Opportunity Employer — Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call1-605-504-4444 or send an email to View email address on click.appcast.io. Additional Information At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward. #J-18808-Ljbffr