Food & Beverage Attendant

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington, D.C., St. Lucia, Portugal's Algarve, and the recently opened Sun Valley resort in Idaho.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street Eastthe gateway to downtown Ketchum, Idahoand just minutes from Bald Mountain's River Run base, The Observatory Sun Valley will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring signature experiential hospitality to one of North America's most iconic year-round mountain destinations.

The Food & Beverage Attendant plays a key role in supporting food and beverage operations throughout the resort by assisting with food delivery, In-Room Dining support, guest service, operational setup, and overall service flow across multiple outlets including restaurant, lounge, pool, banquet, caf, and In-Room Dining operations. This position is responsible for helping maintain exceptional presentation, responsiveness, cleanliness, and operational efficiency while supporting elevated guest experiences aligned with Viceroy luxury hospitality standards.

This role requires strong communication, urgency, attention to detail, and operational flexibility in a fast-paced luxury hospitality environment. The ideal candidate is team-oriented, guest-focused, and committed to delivering attentive, professional, and seamless service throughout all resort food & beverage operations.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Deliver food and beverage orders quickly, accurately, and professionally throughout the resort.
• Support restaurant, lounge, pool, banquet, caf, and In-Room Dining operations as business demands require.
• Ensure all food and beverage items are presented according to resort and outlet standards prior to delivery.
• Confirm all orders are accurate before leaving the kitchen or service area.
• Assist with In-Room Dining operations including order delivery, tray retrieval, setup, breakdown, and guest interaction.
• Assist servers, bartenders, and outlet teams with table maintenance, clearing, resetting, stocking, and operational support throughout service periods.
• Maintain cleanliness, organization, and stocking of service stations, dining areas, hallways, and operational spaces.
• Assist with running beverages, bread service, amenity deliveries, banquet support, and additional service tasks as operationally necessary.
• Communicate effectively with culinary, stewarding, bartenders, servers, and leadership teams to maintain smooth service flow and operational efficiency.
• Respond promptly and professionally to guest requests, questions, and service needs while communicating concerns to the appropriate team members.
• Follow all food safety, sanitation, operational, and guest service standards.
• Assist with opening, mid-shift, and closing side work duties as assigned.
• Support banquet setups, breakdowns, seasonal activations, and special resort events as operational needs require.
• Utilize proper communication and teamwork to support operational efficiency throughout food & beverage operations.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, responsiveness, urgency, and attention to detail.
• Perform other duties as assigned by management.

Qualifications

• Previous restaurant, hotel, resort, food & beverage, In-Room Dining, or hospitality experience preferred, but not required.
• Previous luxury hospitality or multi-outlet food & beverage experience preferred.
• Ability to work efficiently in a fast-paced, high-volume hospitality environment.
• Strong communication, teamwork, and guest service skills.
• Basic knowledge of food and beverage service standards preferred.
• Ability to multitask, prioritize responsibilities, and maintain professionalism during high-volume service periods.
• Ability to stand, walk, and carry trays or operational supplies throughout the shift.
• Food Handler certification required or ability to obtain upon hire.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying operational demands.
• Must maintain a positive, professional, and service-oriented demeanor at all times.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions