System Engineer

Company Profile:

AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY. Appcard has a powerful marketing tool that leverages data acquired at the point of sale (POS) via an advanced rewards program to create advanced retargeting campaigns that help businesses increase their bottom line. AppCard is unique in the loyalty space due to its patented technology which allows businesses to capture shopper identity and item level data in realtime from purchases made in store and online. The benefit of this is two fold: consumers benefit by receiving offers, incentives and coupons. Through a shopper's interactions with the former AppCard's platform records and learns shopper behavior and gives grocers the ability to make their data actionable to increase average basket size and systematically increase repeat purchases.

About the role:

AppCard is looking for a System Engineer to provide first and second-line support to our customers. If you are a hands-on operations expert, experienced in product operations and customer support, and eager to deepen your technical expertise in IoT and cloud infrastructure, we'd love to hear from you!

We are seeking a highly skilled System Engineer who thrives in a dynamic environment, enjoys problem-solving, and is committed to delivering exceptional technical support.

• This position requires off hour support and weekends

Responsibilities

• Diagnose and troubleshoot technical issues, including Linux-based systems, databases, and network configurations
• Serve as the primary technical contact for customer support, delivering Level 1-3 troubleshooting and resolution
• Ability to think beyond the ticket — understanding business impact and contributing to operational improvements
• Prioritize and manage several open issues at one time
• Collaborate with internal teams to document best practices and enhance the knowledge base for both internal and external use
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals
• Maintain excellent client relationships, ensuring a first-class customer experience

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Strong Linux administration skills, with experience in mission-critical applications
• Experience and knowledge of system performance-monitoring tools
• Networking knowledge: Load balancers, firewalls, VPN's, TCP/IP – troubleshooting, performance tuning
• Passion for learning new technologies and tools in a fast-evolving environment
• Basic database knowledge (SQL querying and troubleshooting)
• Experience with AWS Cloud Service Infrastructure
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Excellent communication and problem-solving skills with a customer-first mindset
• Highly motivated, organized, and able to handle multiple priorities effectively

This role is full-time from our NYC office

Applicants must be authorized to work in the U.S. This position is not eligible for employer visa sponsorship."