Front of House Team Member (Nights)

Chick-fil-A Front of House Team Member

The Front of House (FOH) Team Member (TM) is responsible for ensuring that food and services are delivered to guests in a manner that reflects the purpose and quality requirements of Chick-fil-A, Inc., as well as the mission, vision and values of Chick-fil-A Calallen. The FOH TM is responsible for serving guests in a respectful and caring manner. The FOH TM is accountable for achieving high performance in the following areas: Order Accuracy, Speed of Service, Attentive & Courteous and Cleanliness. The FOH TM ensures that high quality, hot, fresh food is served to guests in a timely manner in a refreshingly clean environment during the evening hours and assists with closing activities after normal business hours.

Position Type: Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Additional benefits for full-time Team Members

Front of House Team Member Responsibilities:

• Adheres to food safety and hygiene guidelines
• Greets guests promptly and in a friendly manner
• Engages and connects with guests by executing Winning Hearts Everyday principles, including Core Four Behaviors and 2nd Mile Service
• Enhances and personalizes the guest order
• Enter orders in the Point of Sale (POS) system
• Confirms guests orders in the POS to ensure order accuracy
• Receives payments in the form of cash, credit and gift cards, and provides correct change
• Issues receipts to guests
• Accurately completes food orders by placing the correct food on trays or in bags and confirms for order accuracy
• Delivers food to guests in a friendly manner
• Maintains the cleanliness of the front counter, drive-thru workspace, dining room, restrooms, play area and patio, including trash receptacles and floors
• Restocks the front counter and drive-thru workspaces, dining room condiment stations, and restrooms as needed
• Completes cleaning tasks after normal business hours to ensure a clean environment and readiness for the following business day
• Follows the leadership direction provided by Senior Team Leader(s) and/or Director
• Answers guest questions and obtains the assistance of Leadership, if needed
• Communicates any guest concerns or special requests to the Senior Team Leader and/or Director
• Resolves guest concerns in a manner that maintains the honor, dignity and respect of the guest
• Stewards resources effectively to ensure that performance metrics such as target food and labor costs are met
• Assists fellow Team Members when finished with assigned duties to ensure guests receive a caring experience
• Ensures the safety of guests by evaluating the environment for hazardous elements and addressing issues in a timely manner
• Ensures assigned duties are completed by end of shift and ensures restaurant needs are communicated to the next shift
• Completes other duties as assigned

Qualifications and Requirements:

• Loves serving and helping others
• Customer service oriented
• Strong interpersonal/communication skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Basic math, reading, writing and computer skills
• Have the ability to lift and carry 25-50 lbs on a regular basis
• Have the ability to stand for long periods of time (6-8 hours)
• Have the ability to complete repetitive tasks with few breaks

Working Conditions:

• Works in a fast-paced environment
• Regularly engages with guests
• Shifts may include morning, evenings, weekends and holidays as well as working outdoors