IT Service Desk Analyst

Overview:

Seeking a Service Desk Technician to join an internal Help Desk team as service desk operations are transitioned back in-house. This is an excellent opportunity for an entry-level candidate or early-career IT professional to gain hands-on experience supporting a large, global environment.

Key Responsibilities:

• Provide Tier 1 technical support to end users via phone, email, and chat
• Log, track, and resolve incidents and service requests using ServiceNow
• Troubleshoot and resolve issues related to Microsoft technologies, including O365
• Support Active Directory tasks such as account creation, password resets, and access requests
• Assist with break/fix issues across hardware and software environments
• Handle user access requests and provisioning
• Support SAP-related access and basic troubleshooting
• Help manage increased ticket volume related to O365 migration efforts
• Escalate more complex issues to appropriate teams as needed
• Maintain strong customer service and clear communication with end users

Required Qualifications:

• Basic understanding of IT support and service desk operations
• Experience with or exposure to Microsoft Office 365
• Familiarity with Active Directory (user account administration)
• Strong problem-solving, communication, and multitasking skills

Preferred Qualifications:

• Prior experience in a service desk/help desk role within an enterprise environment
• Experience using ServiceNow or similar ticketing systems
• Exposure to SAP
• General knowledge of enterprise IT tools and troubleshooting practices

Why This Role:

• Great opportunity to gain experience in a large-scale IT environment
• Hands-on exposure to enterprise systems and tools
• Strong potential for extension or full-time conversion
• Supportive team with structured onboarding and training

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oshkosh,WI.

This position is anticipated to close on Jun 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.