Customer Service Representative

$17 - $19 per hour

Valor

Valor Oil is seeking a Customer Service Representative to beresponsible for handling customer inquiries, providing product information, and delivering informative, empathetic, and efficient customer support.

Pay: $17.00 - $19.00 hourly

Schedule: Mon - Fri 7:30 am - 4:30 pm

Location: Richmond, KY

Responsibilities

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution and return
Record, organize and file customer interactions and profile/account changes
Able to address returns, refunds, and shipping tracking numbers

Requirements

High school degree or equivalent
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Able to concentrate on multiple problems at once
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for positive customer experience and resolution

Apply

Vacancy posted 2 days ago

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