Ecommerce Project Manager

Our Story Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace. Ecomm Project Manager Overview The Project Manager will actively manage the delivery of exciting new consumer-facing functionality to J.Crew Group brand websites (jcrew.com, factory.jcrew.com) via both large-scale initiatives and short-burst enhancements. This individual will manage both the day-to-day scrum ceremonies, as well as scheduling and participating in backlog refinement, scope discussions, design sessions, and sprint planning. This role ultimately serves as a liaison between the Business / Product teams as well as Engineering, QA, and Web Operations. To ensure ongoing success for all, this individual puts the team first, empowering each team member to voice their own ideas and collectively drive efficiency, growth, and excellence. Together, we are partners in fostering a supporting, safe, accepting, and collaborative space for everyone to thrive in. Responsibilities Responsible for driving the building and implementation of enhanced web experiences for J.Crew Group websites – jcrew.com, factory.jcrew.com Where needed, this role will flex outside of digital, as well as support organizational peak readiness and execution. Lead daily stand-ups, assist in impediment removal, and work closely with Product partners for backlog refinement activities, sprint planning, and overall delivery. Ability to flex between Scrum master duties and Agile methodologies, and pivot to traditional waterfall delivery as dictated by Project needs. Support the front-end and back-end Code Release process by working closely with Tech Operations on moving stories from development to QA, and to final build. Partner with Product, QA, Engineering, DevOps, and peers within PMO to improve workflows and processes that empower a streamlined CI/CD process. Act as a support for site issue resolution in both production and lower environments. Work closely with the business and tech to enable the creation and application of A/B tests for new site experience while supporting the evaluation of test results and customer interactions. Partner with vendors to introduce new integrations and functionalities, while ensuring existing products and tools continue to meet business needs. Partner with cross-functional teams to coordinate overlapping operational efforts. Ensure all work is tracked in our workflow tool, JIRA, and collaborate via multiple software tools. Provide executive level weekly statuses via SmartSheet. Manage budget for team including quarterly CEA submissions, accruals, forecasts, and invoice reviews. Qualifications Required: BA/BS 3-5 years of relevant eCommerce or digital product/project management experience Excellent verbal and written communication skills, with the ability to translate between technical and business audiences Proven ability to manage multiple concurrent projects and competing priorities in a fast-paced environment Strong organizational and time-management skills, with attention to detail across project plans, timelines, and status reporting A collaborative team player focused on improving outcomes for customers, business stakeholders, and technical partners alike Comfort working across internal teams (engineering, business, creative) and external vendors/partners Proficiency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated eagerness to apply them to day-to-day work, such as status reporting, documentation, meeting synthesis, data analysis, and similar tasks Preferred: BA/BS in Computer Science, Information Systems, or related technical field Working knowledge of Agile and Waterfall delivery methodologies (Scrum, sprint planning, backlog grooming a plus) Hands-on experience with project/workflow tools such as Smartsheet, JIRA, and Confluence, and collaboration platforms like Microsoft Teams Experience supporting eCommerce platforms, site merchandising, or digital product launches Interest in evolving operational processes (e.g., documenting new guidelines, standards, and playbooks as the team matures) Demonstrated success managing projects with multiple stakeholders, shifting priorities, and varying team structures Familiarity with reading dashboards/reporting to track project health, budget, or timeline variance Benefits + Perks Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more. Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell). Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months. Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program. Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge. Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. Salary Range Salary Range: $86,400.00 - $111,700.00 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. Equal Opportunity We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination. #J-18808-Ljbffr