Grab & Go Outlet Lead — Hospitality & Training Pro

POSITION: Canoe's Landing - Lead DEPARTMENT: Food and Beverage SUPERVISOR: Canoe's Landing - Manager LOCATION: Canoe's Landing - Next to Settlers Bank EMPLOYMENT: Full-Time PAYRATE: $15.00 - $19.00/Hour(Non-Exempt) D.O.E. LICENSE STATUS: Key-Employee

DESCRIPTION:

Responsible for overseeing the staff and operations of theGrab and Go Outlet in the absence of the Outlet Manager. Assist in ensuringteam members are engaging customers, taking food orders correctly, makingspecialty coffee drinks and food items by adhering to standard recipes.Responsible for promoting consistency and professionalism through training andleading by example. Primary Responsibilities: RESPONSIBILITIES:

• Assist with supervising employees who work inthe Grab and Go Outlet which includes scheduling, training, and following up ondisciplinary measures when issues arise.
• Shall be required toread, implement, and adhere to all NWCR Policies and Procedures, LVD GamingOrdinance, Tribal/State Gaming Compact, NIGC Minimum Internal ControlStandards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards,Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook,Food & Beverage Department Policy and Procedure Manual.
• Provide an excellent hospitality experience byacknowledging and greeting customers in a positive and timely manner whilemonitoring Grab and Go Outlet staff to do the same.
• Answer the phone in a timely manner, takepick-up orders in an accurate manner, and make sure staff are doing thesame.
• Accurately use the payment system and accuratelyhandle monies.
• Understand all menu items and be able to explainthem in detail to customers to provide recommendations based onpreferences.
• Train team members to ensure they have theskills to promote the menu by ensuring they fully understand all menuoptions.
• Follow all recipes and consistently produce andprovide all food and beverage offerings at the Grab and Go Outlet, as well asmaking sure team members follow all recipes consistently.
• Assist with placing food and beverage orders asrequired and perform monthly inventory of Grab and Go Outlet/Bakery.
• Assist Baker to ensure bakery/grab and go itemsare fresh, diverse, and ready for purchase.
• All employees must be flexible and assume otherresponsibilities and tasks as assigned by management and as management deemsnecessary; this means fulfilling all other job duties as assigned in otheroutlets.
• Flexible with scheduled shifts and willing towork nights, weekends, and holidays.
• To remain in compliance with Casino Regulatorypolicies and procedures, employees are required to attend all necessarymeetings and training facilitated by Management.

Skills & Qualifications: MINIMUMREQUIRED QUALIFICATIONS:

• High School Diploma or GED.
• 1+ year experience in customer service orhospitality (hotel/restaurant) setting.
• 1+ year money handling experience.
• Strong mathematical aptitude/skills.
• ServSafe certified or be able to be ServSafecertified within first (90) days of employment.
• Must pass background checks and otherpre-employment screenings necessary to receive and maintain a Gaming License.

PREFERREDQUALIFICATIONS

• 1+ year experience in supervisory/managementposition – preferably in a customer service or hospitality setting.
• 1+ year experience in a casino setting.

PHYSICALREQUIREMENTS:

• Prolonged walking and standing for long periodsof time – up to 90% of the time.
• Frequent bending and stopping.
• Ability to lift and carry up to 50 pounds.
• Ability to frequently sit, stoop, kneel, andcrouch.

The above statements are intended todescribe the general nature and level of work performed by people assigned tothis classification. They are notintended to be construed as an exhaustive list of all responsibilities, dutiesand skills required of personnel so classified. Management retains the right to add or to change the duties of theposition at any time. Must be able topass a pre-employment drug screen and applicable background checks related tothe position if required. Application: PREFERENCEFOR HIRING: Preference shall be given when it is established that the applicantmeets the qualifications as stated in the job description. The following ordershall be adhered to for hiring:

• Parents/LegalGuardian of LVD Tribal member children and spouses of Tribal Members
• OtherNative Americans
• AllOthers

Date Approved by LVD Gaming Commission: 05/16/2023. Date of Approval by the Public Enterprise FinanceCommission (PEFC): 12/03/2025. A fun, safe, fast paced work environment Employee Meal Discounts Gas Discount at Citgo C-Store Golf Discounts Paid Lunch Paid Holidays Access to training programs Free membership to Legacy Gym Great Benefits for Full Time Employees offered after 90 days of employment: LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee. Health – Offering 14 different medical coverages. Vision Term Life Insurance Policy - $50,000 Short Term Disability Retirement 401k with 3% contribution Employee Assistance Program (EAP) Paid Time Off Family and Medical Leave Maternity Leave Jury Duty leave Our Company is Proud to Offer: A fun, safe, fast paced work environment Employee Meal Discounts Gas Discount at Citgo C-Store Golf Discounts Paid Lunch Paid Holidays Access to training programs Great Benefits for Full Time Employees offered after 90 days of employment: LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee. Health – Offering 14 different medical coverages. #J-18808-Ljbffr Northern Waters Casino