Guest Service Representative

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!

Compensation: $11.00 - $13.00 per hour

Benefits: Employee discounts, opportunity for advancement, training & development

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. Joy Creator serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Joy Creator assist the Crafting department, perform light cleaning, and some clerical duties.

Responsibilities may include but are not limited to: Abides by all NbC policies and procedures, upholds NbC's image and brand, keeps case in retail area stocked with Bundtlets, 8", and 10" cakes, and back-up sample trays, maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays, folds cake boxes, introduces walk-in guests to our bakery and provides guest tour presentations, assists guests with walk-in orders while using creative celebration solutions, suggests balloon sales, appropriate retail items, and up-sells with candles and cards, assists phone guests by placing incoming orders, acts as last line of defense for ensuring brand standards are met, operates point of sale (POS) system with accuracy and efficiency, gathers guest email addresses, maintains a strong knowledge of NbC's products, prices, and promotions, keeps retail area clean, swept, and neatly merchandised, dusts all retail surfaces, including all counter tops, and POS stations, performs duties assigned by Crafting department such as fluffing bows and making design pieces, assists other departments as necessary. Candidates must be able to lift 50 pounds. We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally. We can't wait to meet you!