Care Manager Associate

Description

Job Overview

The Care Manager Associate supports individuals with intellectual and developmental disabilities in achieving safe, meaningful, and fulfilling lives. Working under the supervision of a Care Manager, the Associate helps deliver the six core services of Care Coordination in a person-centered, compliant, and collaborative manner. This role ensures that each individual's needs, preferences, and goals are reflected in their Life Plan while supporting OPWDD valued outcomes, People First Transformation objectives, and all state requirements.

Care Management Overview Video (Please Watch Before Applying)

To ensure applicants have a clear understanding of the Care Management role and expectations, please watch the brief overview video linked below before completing your application.

Care Management Overview Video:

As part of the hiring process, applicants may receive a short questionnaire connected to the overview video to help us assess understanding of the role.

Location: This position is remote but does require periodic in-person visits . Candidates will need to be able to travel to do these visits via car or public transportation. Caseload to be located in or near listed county -but is not limited to the county listed.

This position requires applicants outside of New York City to have a valid driver's license and reliable transportation. Travel reimbursement is provided.

This position requires a quiet distraction-free environment for working, or the ability to work from one of our regional offices.

This job description is not all inclusive and the employee may be asked to assume additional responsibilities as the need arises.

Requirements

Essential Responsibilities

1. Comprehensive Care Management

• Assist in completing comprehensive assessments that identify medical, behavioral health, developmental, and social service needs.
• Conduct required face-to-face visits and gather information to support the Care Manager in developing person-centered Life Plans.

2. Care Coordination & Health Promotion

• Support individuals in following treatment recommendations and monitor ongoing needs.
• Coordinate services across providers and help maintain strong communication within the care planning team.
• Review and update Life Plans with the team and assist in initiating changes in care.
• Ensure timely access to medical and behavioral health appointments and connect individuals to needed resources.

3. Comprehensive Transitional Care

• Assist individuals during transitions between care settings (e.g., hospital, school, rehabilitation).
• Conduct timely follow-up after discharges and support individuals during crisis or critical events.
• Use Health Information Technology to promote collaboration among providers.

4. Individual & Family Support

• Communicate regularly with individuals and their families/representatives to ensure their preferences are reflected in the Life Plan.
• Help families access peer supports, support groups, and educational resources.

5. Referral to Community & Social Support Services

• Identify community resources and assist with referrals, engagement, and follow-up.
• Ensure Life Plans include community-based supports that align with the individual's goals and preferences.

6. Use of Health Information Technology (HIT)

• Maintain accurate documentation of service delivery and individual information in the Medisket portal.
• Follow all HIPAA and privacy regulations.

Additional Responsibilities

• Assist individuals with maintaining benefits such as SNAP, Medicaid, and SSI.
• Support individuals and families with school-related processes and other relevant needs.
• Immediately report any suspected abuse, neglect, or maltreatment in accordance with agency and state guidelines.

Required Education, Experience, and Licenses:

1. Associates Degree OR
2. A Bachelor's degree with no relevant experience,
3. A License as a Registered Nurse with no relevant experience, OR
4. A Master's degree with no relevant experience