Retail Shift Lead (FT)

Job Purpose The Shift Lead is an ambassador for our mission to empower guests’ wellness journeys. They provide a best-in-class guest experience through sharing superior knowledge of our products and their passion for wellness. In addition to providing impeccable service, they are responsible for guest-centric selling, completing orders, processing transactions, and carrying out the daily procedures of their retail store location. Key Areas of Responsibility include but are not limited to Drive company sales growth and profitability through guest-centric selling, teamwork, superior product knowledge, and an impeccable guest experience. Role model the selling process to ensure goals are met during shifts. Ability to foster a guest-focused selling culture; model the sales & service experience. Provide individual and team performance feedback to managers. Role model elevated team performance in the moment to maximize team selling potential. Communicate the company goals and expectations clearly with all team members on every shift. Support onboarding of new employees by role modeling company standards and expectations. Be a brand ambassador; support community engagement and local store marketing partnerships to increase brand visibility. Support order and inventory processes where applicable. Freeze stores: Cut, prepare, and serve products. Clean equipment and follow proper food handling procedures. Effective management of third-party vendors. Enroll all guests in our Loyalty Program. Active & engaged product sampling throughout all day parts. Share guest feedback with the store manager regarding product requests, concerns, and suggestions. Perform opening and closing duties, including executing bank deposits, receiving shipments, and disseminating company directives. Maintain store appearance and cleanliness standards. Lead by example - communicate company policy and model a safe & respectful work environment for all team members. Other job-related duties as requested. Essential Job Functions Maintain product and company knowledge, including product ingredients and allergens. Utilize POS and related computer systems to ensure efficiency. Maintain sales floor coverage and follow posted schedules. Work a schedule that aligns with business needs; this can include all day parts, weekends, and holidays. Ability to move and/or lift up to 50 pounds. Follow company policies and procedures. Qualifications Passion, knowledge, and interest in health, fitness, and/or wellness. Ability to build guest relationships and deliver exceptional service. Possess a relentless ability to achieve results. Ability to quickly adapt & embrace new procedures, processes, and shifts to priorities. Proven success in achieving goals through guest-centric selling. Excellent team player with the ability to lead & work independently. Strong verbal & written communication skills with proficiency in English. Keen understanding of sales principles and guest service practices. Previous retail, restaurant, or hospitality leadership experience preferred. Previous cash handling and POS experience. Ability to move and/or lift up to 50 pounds. A California Food Handler Card or applicable state-specific requirement is preferred at the time of hire. Hours vary Monday – Sunday, days, evenings, and weekends. Must have flexible availability, including holidays #J-18808-Ljbffr Dayforce