IT Asset Management Analyst, Senior

Cook Childrens

Fort Worth, TX

# IT Asset Management Analyst, SeniorApplylocations: Fort Worth, TXtime type: Full timeposted on: Posted Todayjob requisition id: JR-117843**Location:**Rosedale Office Building**Department:**Enterprise Systems**Shift:**First Shift (United States of America)**Standard Weekly Hours:**40**Summary:****About Us & The Opportunity**At Cook Children’s, technology isn’t just infrastructure—it’s a lifeline that supports safer care, better outcomes, and meaningful patient experiences.As an **IT Asset Management Senior Analyst**, you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems—it will help clinicians focus on what matters most: caring for children.If you’re energized by turning complex data into clear insights, improving team processes, and building smarter, more reliable systems, this is your opportunity to make a real impact in a mission-driven, collaborative environment.**What You’ll Do (and What You’ll Achieve)****In your first 6–12 months, you will:*** Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets* Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunities* Elevate ServiceNow capabilities by optimizing **HAM Pro/Enterprise** functionality and improving discovery, reconciliation, and reporting processes* Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders* Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes* Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice**What You’ll Bring****Qualifications*** Minimum **2 years of direct Hardware or IT Asset Management experience*** Proficiency in **ITIL and ITAM frameworks**, including CMDB relationships, data models, and discovery/reconciliation processes* Associate Degree in Business, Information Systems, or a related field**Equivalent Experience:*** In lieu of a degree: **4 years of direct IT Asset Management experience** plus a High School Diploma**Preferred Qualifications*** **3–5 years** of hands-on experience with ServiceNow Hardware Asset Management **or** 7+ years of broader ITAM experience* Strong working knowledge of **ServiceNow ITAM**, especially HAM Pro or Enterprise* Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices* Proven ability to analyze complex datasets and translate findings into actionable business improvements**Nice to Have*** Experience with **Software Asset Management (SAM)** and integration into a mature ITAM program* Relevant certifications (e.g., **ITIL, CSAM, CHAMP, CITAM**)* Experience in **healthcare or regulated environments*** Passion for continuous improvement and building scalable, sustainable processes**What We Offer*** Meaningful work that directly supports **patient safety and care outcomes*** A collaborative culture grounded in **accountability, innovation, and shared purpose*** Competitive compensation aligned to experience and impact* Comprehensive benefits: **health, dental, vision, and retirement plans*** Professional growth through certifications, training, and career development* Strong work-life balance with a **consistent first-shift schedule*** A team that values your **ideas, voice, and development****Ready to Make an Impact?**If you’re ready to build smarter systems, drive meaningful change, and contribute to a mission that truly matters, we’d love to hear from you.**Apply today and help us deliver technology that empowers exceptional care.**
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