Operations Specialist

Job Description Summary Job Description Uses knowledge and skills obtained through education and experience to support the process of business succession plan implementation for financial advisors and branch owners. Work independently with direct supervision in support of Succession & Acquisition Consultants to assist financial advisors in the succession and teaming process. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work. Some originality and ingenuity are required to select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level. May serve as a resource to others in resolving problems and issues. Essential Duties and Responsibilities Serves as a central point of liaison with other functional areas and external stakeholders in resolving a variety of routine matters. Assists branch owners and financial advisors with the establishment of successful business continuity, processes incoming catastrophic agreements and succession plans; coordinates the preparation and internal documentation of catastrophic and long-term succession plans for financial advisors. Thoroughly understands and communicates the process and guidelines for business succession planning. Drafts, reviews, processes and records succession and purchase agreements. Resolves inquiries from Financial Advisors and internal support areas within the firm. Provides and/or oversees support activities for a manager or group of managers, including answering telephones; assisting and resolving problems and inquiries of visitors; reviewing and controlling incoming and outgoing correspondence; and following up on operational commitments. Schedules and coordinates webinars, meetings, events, and/or travel arrangements, as required. Spearhead campaigns to collect catastrophic agreements as needed. Establishes, updates and maintains files, inventories and records and implements and maintains data management systems, as required. Act as closing specialist for succession cases, such as setting up split FA numbers, moving accounts, ensuring documentation is complete, logging and updating cases in CRM and Salesforce, submitting requests to process payments, performing quality assurance, etc. Performs duties in a highly professional manner to address and resolve conflicts or issues that arise in any and all succession consulting or other engagements with branch owners to facilitating a positive working relationship between the field and home office. Stays current with securities industry trends and regulations. Performs other duties and responsibilities as assigned. Knowledge of Succession planning, mergers, and acquisition best practices and structures. Basic back office systems to provide guidance on succession and acquisition transitions. Company’s working structure, policies, mission, and strategies. Concepts, practices, procedures, regulations, and rules of the securities industry. General business best practices, processes and procedures. Financial service practice management, best practices, processes and tenets. Skill in Organizational and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines. Using software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. Timely and effectively communicating with internal and external parties that ensure a clear understanding of facts, circumstances, and alternatives. Performing diverse tasks related to administrative and consultative items for a manager or a financial advisor. Effective questioning and listening techniques/skills Reviewing and controlling incoming and outgoing correspondence with RJ management and financial advisors, including initial and follow up conversations Coordinating meetings, events and travel arrangements for onsite branch visits and conferences Establishing and maintaining files, inventories, and records. Implementing and maintaining data management systems. Gathering and analyzing data, including but not limited to, management reports, accounting statements, and payroll information. Reviewing and understanding contracts, including, but not limited to, succession and purchase agreements. Detail orientation to ensure: timely communication and correspondence, the accuracy of agreements and reports, and databases. Ability to Organize, prioritize, manage, and track multiple detailed tasks and assignments, including those delegated, to complete work efficiently. Work effectively in a team environment where projects will be assigned and completed with interaction and coordination with other team members. Effectively communicate between support areas within the firm. Independently manage and complete multiple projects/tasks on a timely basis. Make administrative and procedural decisions and judgments. Analyze and solve problems by thinking critically about facts, circumstances, and resources. Maintain currency in investment advisor and/or financial planner services and products. Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels. Handle stressful situations and provide a high level of customer service in a calm and professional manner. Use mathematics sufficiently to analyze numerical data, ratios among percentages and rates of change in trend analysis. Work efficiently within Microsoft Office, Excel, and PowerPoint Create presentations, handouts, and reports for conferences, events, and management reporting requirements. Education/Previous Experience Bachelor’s Degree (B.A.) from college or university with one (1) to three (3) years securities industry experience. Direct interaction with financial professionals is preferred but not required ~or~ An equivalent combination of experience, education, and/or training as approved by Human Resources. Education Bachelor’s: Business Administration, Bachelor’s: Finance Work Experience General Experience - 3 to 6 years Certifications Travel Workstyle Hybrid Benefits The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. medical, dental, and vision life insurance critical illness insurance and accident insurance disability benefits retirement savings paid time off (including vacation, holidays, and sick leave) parental leave Company Culture At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start - or continue - growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James - and why they stay. #J-18808-Ljbffr