Service Desk Specialist

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting‑edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH! MANTECH seeks a motivated, career and customer‑oriented Service Desk Specialist to join our team in Doral, Florida. Responsibilities include but are not limited to: Provide first‑level technical support to end users across the organization. Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers. Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation. Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction. Use knowledgebase articles and other resources to efficiently resolve user issues. Develop their problem‑solving and interpersonal skills under the guidance of senior and mid‑level Technicians. Assist in user training and self‑service initiatives, contributing to a positive user experience. Minimum Qualifications: High School Diploma One (1) or more years of relevant experience working in a Service Desk or Deskside Support environment. Fundamental understanding of computer hardware (desktops, laptops, peripherals) and software (Windows OS, common applications). Basic understanding of networking concepts (connectivity, TCP/IP). Preferred Qualifications: Bachelor’s degree in information technology, computer science, or a related field. Experience supporting DoD programs. Experience in IT service management and ITIL‑informed processes. Knowledge of ITSM tools such as ServiceNow and Jira. Experience with a ticketing system (even if in an educational setting) and remote desktop support tools. Basic experience with Active Directory. Basic hardware troubleshooting experience. Clearance Requirements: Must have a current/active Secret clearance. Physical Requirements: Must be able to remain in a stationary position 50%. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The person in this position frequently communicates with co‑workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at View email address on click.appcast.io and provide your name and contact information. #J-18808-Ljbffr