Contents Department Manager

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Contents Department Manager reports to the General Manager with accountability for providing excellent service to those who have been victims of disaster and restore property and lives with a servant's heart. They should embody Jenkins Restorations' core values, including, C an-do Attitude, E xcellent Execution, D o the Right Thing, A ctions of a Servant, and R esponsible Stewardship ( C.E.D.A.R ).

JOB SUMMARY:

This position is a full-time exempt position. This position is primarily responsible for establishing, managing, and growing a contents and cleaning service at the branch level, preparing estimates/scopes/work plans and reviewing contents project protocols. This position is also in charge of production schedules and coordination of subcontractor base following the direction of the scope and estimate to completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties will include, but are not limited to:

• Responsible to announce positions, interview, hire, and terminate (when necessary) contents department personnel with the assistance of service line director.
• Develop a viable 1 - 2 - 3 year business plan with the assistance of the service line director.
• Procure appropriate warehouse space in which the contents department can operate with the assistance of service line director.
• Build out warehouse space to meet contents and cleaning department needs with the assistance of service line director.
• Establish supply chains for materials and equipment with the assistance of service line director.
• Market contents and cleaning business to both internal and external clients and develop new contents/cleaning relationships.
• Must be familiar with various insurance company program guidelines.
• Able to write estimates and complete control points pursuant to the insurance company guidelines.
• Schedules and coordinates subcontractors and contents technicians in a productive manner to complete contents projects timely and in a profitable fashion.
• Provides random site inspections of projects, verifies documentation including sketches and provides smooth customer hand-off.
• Verifies all documentation is complete on a per loss basis and invoices projects.
• Proficient in Xactimate.
• Follow up on payment of all invoices.
• Assist in training and implementation of new procedures or programs.
• Assist in organizing and securing warehouse equipment and supplies.
• Assist with after-hours on-call phone contents assignments as needed.
• All other tasks as assigned by the District Manager.

SUPERVISORY RESPONSIBILITIES:

Manages subcontractors and contents technicians to ensure:

• Compliance with program guidelines and company standards.
• Vehicle maintenance and cleanliness.
• Proper equipment handling and cleanliness.
• Profit margins maintained at acceptable levels.
• Industry and program standards for are kept.
• POM scores are maintained at acceptable levels.
• High level customer service and communication is achieved.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE :


Successfully completed the IICRC WRT, FRT and OCT courses. Successfully completed the Xactimate estimating course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :


Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence and the ability to speak effectively to customers and/or employees of organization.

COMPUTER SKILLS :


To perform this job successfully, an individual should be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)

REASONING ABILITY:


Possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL REQUIREMENTS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this


job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

While performing the duties of this job, the employee is regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage and could require accessing roofs, which they need to be able to carry a 40' ladder from their truck and setting it up at the roof line of the associated property. The employee must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts and high, precarious places. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished.