Chargeback Analyst Frisco, Tx Hybrid

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

The Business Operations Admin Support (Chargeback Analyst) is responsible for performing research on incoming chargebacks.

Responsibilities

• Review daily incoming documentation in response to chargeback notifications
• Review incoming journals and validate if the documentation supports filing a representment with the networks
• Review transaction to determine the appropriate network routing and then ensure network representment rules are met before submitting to the network for credit
• Perform any necessary research and look up specific transaction details that need to be included with the representment case
• Perform other tasks that may be assigned throughout review period

Experience Needed

1-2 years of experience in chargeback processing preferred, not required
• Excellent attention to detail and organizational skills
• Ability to meet deadlines
• Strong written and oral communication skills
• Proficient in MS Word and MS Excel
• Ability to work in an environment with daily changes
• Ability to be self-motivated and quickly learn new procedures
• Excellent problem-solving skills
• Must be able to work well with others, specifically with a team
• Ability to work overtime, holidays and weekends as required

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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