Business Support Associate

Job Description

Job Description

Description

As a Business Support Specialist with Spraying Systems Co.’s Industrial Division, you’ll be a vital part of our team—serving as the primary point of contact for our industrial customers across multiple sectors. We’re looking for a driven, detail-oriented professional with prior experience in industrial, manufacturing, or technical environments who can deliver exceptional service, strengthen relationships, and help drive growth.This role is on-site in our Birmingham AL office.Key ResponsibilitiesCustomer Relationship Management· Build and maintain strong relationships with industrial and OEM customers, ensuring loyalty and long-term satisfaction.· Proactively identify opportunities to support customer operations and promote product solutions.· Maintain detailed, accurate customer information and activity records in the CRM system.Customer Interaction & Technical Support· Respond promptly and professionally to customer inquiries via phone, email, and other channels.· Provide accurate quotes, process orders, and answer product or application questions with confidence.· Translate technical needs into effective product recommendations, leveraging your industrial experience.· Monitor and communicate account receivables and payment statuses where applicable.Order Management· Enter and manage orders accurately using WebERP and internal platforms.· Confirm pricing, terms, lead times, and product details to ensure error-free order fulfillment.· Partner with logistics and production teams to ensure timely shipment and delivery.· Identify and suggest process improvements that enhance order flow and customer satisfaction.Cross-Functional Collaboration· Work closely with sales engineers, outside reps, and corporate personnel to deliver seamless service.· Coordinate between departments to resolve issues quickly and efficiently.· Support territory managers and participate in projects that promote customer engagement and retention.Communication & Professionalism· Maintain a positive, solutions-oriented approach in every customer interaction.· Communicate clearly, concisely, and respectfully across teams and time zones.· Represent Spraying Systems Co. as a trusted technical resource and reliable partner.QualificationsRequired · 2+ years of experience in an industrial, manufacturing, or technical sales/service environment (e.g., process equipment, fluid handling, spray technology, or related fields).· Strong organizational skills and attention to detail.· Proficiency with Microsoft Office (especially Excel and Outlook).· Excellent verbal and written communication skills.· Proven ability to manage multiple priorities and work independently once trained.Preferred· Experience using Microsoft CRM and Power BI for tracking and reporting.· Familiarity with ERP systems (especially WebERP or similar).· Prior experience supporting field sales or industrial customers.· Comfort with collections and A/R follow-up is a plus.Training & Development· On-site training from our Regional Customer Support Leader, along with our experienced Industrial Division team.· Additional training opportunities in our Wheaton, IL headquarters.· Access to Spray University online courses, mentorship, and ongoing professional development.Schedule & Work Environment· Standard hours: Monday – Friday, 8:00 AM – 4:30 PM (CST)· Occasional travel to corporate offices/sales offices required.Why Join Spraying Systems Co.?· Industry leader in spray technology and fluid handling solutions for over 80 years.· Collaborative, supportive culture that values technical expertise and customer service excellence.· Opportunities for growth within a global organization that invests in your development.

Skills

Customer service, Service, Microsoft office, customer relationship management, order management, technical support, data entry, customer interaction, power bi, collections accounts receivable, erp system

Top Skills Details

Customer service,Service,Microsoft office,customer relationship management,order management

Additional Skills & Qualifications

They need someone who wants to be there long term and will treat this like a career. This role is hard work and can get repetitive, have slow days and really busy days. Mistakes will be made but they need to keep learning. Essentially they will be responsible for the entire life cycle of an order. They will be responsible for entering the order accurately into their system, keeping track of its progress, updating the end customer on its progress, and providing support to the sales team when questions come up. They need to be detail and process oriented, confident talking to customers and internal salesteam, willing to make a mistake and learn from it, organized and responsible.

Experience Level

Entry Level

This is a Contract to Hire position based out of Bessemer, AL.

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bessemer,AL.

This position is anticipated to close on Aug 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.