Shift Leader

DESCRIPTION The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation’s duties.This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable. ESSENTIAL DUTIES & RESPONSIBILITIES Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter’s “Amazing” customer service experience. Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush. Assist the Store Manager in onboarding and training new team members. Develop effective working relationships with team members, identifying individual motivation factors. Proactively seek opportunities to increase individual and team sales. Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner. Ensure team members follow all heath, safety and sanitation guidelines. Serve as a keyholder, following all opening and closing procedures. Demonstrate punctuality, dependability and adaptability. Assist Store Manager with administrative duties as requested. QUALIFICATIONS Passion for people. Willingness to master brand recipes and techniques. Energetic, fast-paced, flexible work style. Ability to work cooperatively in a team environment. Ability to teach others and communicate effectively. Strong problem-solving skills and attention to detail. Desire to take on a leadership role in a growing company. #J-18808-Ljbffr