Data Center Technician L1

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Data Center Technician L1 provides entry-level operational support within a large-scale AI and accelerated computing data center environment. This role is responsible for assisting with hardware deployments, asset management, inventory control, structured cabling, equipment audits, and operational readiness activities while working under the guidance of senior technical personnel.

The Data Center Technician L1 plays a critical role in maintaining accurate asset records, supporting deployment activities, executing standardized operating procedures, and ensuring the integrity of customer infrastructure. Success in this role requires strong attention to detail, procedural discipline, accountability, and a commitment to operational excellence.

This position offers an opportunity to develop technical skills supporting hyperscale data center operations, advanced computing infrastructure, and mission-critical environments.

How You Will Make an Impact

Deployment & Installation Support

• Assist with receiving, unpacking, inspecting, and staging data center equipment.
• Support rack installation and equipment placement activities according to documented deployment plans.
• Assist with server, storage, accelerator, and networking hardware installations.
• Support cable routing, dressing, and labeling activities in accordance with customer standards.
• Verify equipment placement and installation accuracy against approved floor plans and rack elevations.

Asset & Inventory Management

• Perform asset scanning and inventory reconciliation activities.
• Maintain accurate records of serialized equipment, spare parts, and inventory movements.
• Support inbound and outbound asset tracking processes.
• Assist with daily inventory audits and cycle count activities.
• Follow established chain-of-custody procedures for customer equipment and media.

Operational Support

• Execute routine operational tasks according to documented procedures and work instructions.
• Perform facility walkthroughs and visual inspections of operational areas.
• Support hardware maintenance activities under the direction of senior technicians.
• Assist with equipment moves, additions, changes, and decommissioning activities.
• Escalate equipment issues, discrepancies, or procedural concerns to appropriate personnel.

Documentation & Quality Control

• Maintain accurate records of completed work activities.
• Update deployment documentation, inventory records, and operational tracking systems.
• Support as-built documentation and equipment verification activities.
• Assist with quality assurance inspections and deployment validation efforts.
• Follow customer-defined standards for labeling, documentation, and reporting.

Safety & Compliance

• Follow all site safety requirements and operational procedures.
• Adhere to physical security and access control policies.
• Participate in required training and certification programs.
• Maintain a clean, organized, and safe work environment.
• Support Environmental Health & Safety (EHS) initiatives and reporting requirements.

Team Collaboration

• Work closely with senior technicians, network technicians, facilities personnel, and site leadership.
• Participate in shift turnover and operational communications.
• Demonstrate professionalism when interacting with customers, contractors, and vendors.
• Contribute to a culture of accountability, teamwork, and continuous improvement.

Minimum Qualifications

• High school diploma, GED, or equivalent experience.
• 0-2 years of experience in data center operations, IT support, logistics, warehouse operations, or a related technical environment.
• Basic understanding of computer hardware and common technology components.
• Ability to follow written procedures and technical work instructions.
• Strong organizational skills and attention to detail.
• Basic proficiency with Microsoft Office and web-based applications.

Preferred Qualifications

• Prior experience in a data center, warehouse, manufacturing, logistics, or technical support environment.
• Familiarity with server hardware, networking equipment, or structured cabling.
• Experience using barcode scanners, inventory systems, or asset management tools.
• Understanding of ESD (Electrostatic Discharge) handling procedures.
• Demonstrated mechanical aptitude and willingness to learn technical skills.
• Experience working in fast-paced operational environments.

Physical Requirements:

• Ability to safely lift, push, pull, and move items weighing up to 50 pounds.
• Walk, squat, and climb for extended periods of time.
• Ability to work in environments that may include areas reaching temperatures of 90+ degrees Fahrenheit at times.
• Travel required up to 25%.
• Valid REAL ID or other federally accepted identification for U.S. travel.
• Reliable transportation for moving between locations on campus.
• Ability to work overtime and/or weekends if necessary.
• Ability to use power and non-power hand tools.
• Ability to work comfortably in a loud, noisy environment.
• Ability to wear appropriate PPE as required.

Work Environment

This position is designated for Export Control Screening (ECS) and may require access to hardware, software, technology, technical data, facilities, systems, or customer environments subject to U.S. export control laws, including the EAR and, where applicable, the ITAR. Following an offer, the selected candidate must complete Milestone Technologies' Export Control Compliance Verification Form and certification and provide any requested supporting documentation. Any assignment or continued access to controlled items is contingent upon the company's determination that the individual is legally authorized to receive such access or that any required government authorization can be obtained. This review is conducted solely for export-control compliance purposes and is separate from Form I-9 employment eligibility verification.

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Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.