Behavioral Health Care Team Manager

Behavioral Health Care Team Manager Location: New Jersey and Philadelphia FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: Occasional domestic travel in New Jersey, Philadelphia, and Minneapolis Positions Supervised: Behavioral Health Community Guides Reports To: Assistant Director of Care Team Operations Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens and effectively connect members to health care. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager who has worked directly with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community. Responsibilities This role spends approximately 90-95% of its time on leadership responsibilities: Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values. Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself. Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, case reviews, community volunteering, and team building events. Actively review Community Guide performance to consistently and effectively deliver feedback and recognition. Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery. Facilitate weekly check‑ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations. Provide support and supervision to Guides within assigned teams; including researching resources for members. Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach. Participate in the hiring process by functioning as a lead partner in Care Team interviews. Facilitate new employee onboarding and support ongoing training and development of staff. Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training. Initiate and maintain relationships with local community partners across the mental health continuum of care. This role also spends 5-10% of its time on direct service responsibilities with members: Through cold outreach, establish trusting relationships with members through an empathetic, strength‑based, and trauma‑informed approach. Utilize text messaging, phone calls, home visits, and other face‑to‑face communication as a primary means of engagement to meet member needs. Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow‑up with members, and attend appointments as necessary. Remain a steadfast component of each member’s support system, being there in crisis and through everyday life challenges. Encourage members towards independence and autonomy. Job responsibilities will grow and change as the business necessitates. Education, Experience and Skills Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related field. Years of related experience can be substituted for years of completed education toward a bachelor’s degree. Three years of people management/supervision experience in healthcare, mental health settings, community-based and/or social work settings. Five years of direct experience with local population or community to be served and knowledge of the community. Proficiencies in critical thinking, strategic thinking, time management, and prioritization. Knowledge of crisis planning, case management, and/or behavioral health. Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness, chemical health needs, and believe that recovery is possible. Experience working on a multidisciplinary team alongside clinical and non‑clinical staff. Experience working with adolescents and their families. Experience working with difficult to reach populations, including homeless individuals. Proven ability to navigate ambiguity and creatively problem‑solve. Strong propensity toward building and maintaining relationships. Proven ability to initiate conversation and create connections quickly. Proven ability to develop, adapt, and execute outreach plans. Proven ability to work in fast‑paced environments, experience working with start‑ups is a plus. Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G‑Suite preferred. Qualifications & Position Requirements 18 years of age or older. Qualified applicants must have flexible and reliable access to transportation, a valid driver’s license, vehicle insurance, and a satisfactory driving record. Offers are contingent upon passing a pre‑employment drug screening and background check. Comply with federal, state, and local regulations regarding patient confidentiality HIPAA. Use technology‑based tools and systems daily. Lift and carry up to 25 pounds occasionally. Pay Range 80,000 – 85,000 USD per year (Edison, NJ; Old Bridge, NJ; East Brunswick, NJ; Wayne, NJ; Morristown, NJ; Egg Harbor Township, NJ; Bridgeton, NJ) Benefits Competitive Salary and Equity Package Medical, Dental, and Vision Insurance HSA and FSA Options 401(k) Retirement Savings with Company Match Employee Assistance Program Paid Parental Leave Accrued Paid Time Off Technology Stipend Mileage Reimbursement Flexible Schedules and Remote Work As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non‑job‑related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate. #J-18808-Ljbffr Reema Health