Director of Operations

Director Of Operations

The Director of Operations is responsible for operational capability, customer satisfaction and results for a territory. Operational capability encompasses location presentation, wash quality, hiring, training, equipment maintenance, labor management, safety, and sales.

Responsibilities:

• Ensure that all team members are delivering a superior car wash experience at all times by working with District Manager and Site Managers to coach and develop team members
• Monitor financial statements and implement processes improvements to increase revenue and profitability
• Assist in coaching and training all District Manager, Site Managers, and team members on communicating the Unlimited Program to customers
• Manage all operational checklists in Jolt and consistently make updates when needed Manage the training platform and make continual updates as needed
• Assist Site Managers in troubleshooting urgent issues
• Assist in cultivating a safety-minded culture amongst team members
• Works directly with location management to ensure quality operations function, safety, and compliance
• Manages sales and performance goals for locations in assigned territories
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Visit each store regularly to perform facility audits
• Ensure all locations are in compliance with all company policies, federal, state, and local laws
• Assist the territory with customer service issues as needed
• Partners with HR to best support recruitment, employee relations, payroll, and safety practices
• Partners with leadership to develop, recommend, and communicate strategic change throughout the territory

Required Skills/Abilities:

• Exceptional leadership, interpersonal, communication, and problem-solving skills
• Ability to work in a fast-paced, outdoor environment
• Working knowledge of Microsoft Office software
• Must be able to speak, read and write English
• Valid driver's license

Education and Experience:

• High school diploma or GED certificate (bachelor's degree preferred)
• 2-3 years successful experience managing diverse geographically dispersed teams
• Mechanical aptitude and car wash industry knowledge preferred (not required)

Physical Requirements:

• Ability to drive and travel for multiple hours at a time
• Ability to sit, stand, and move for extended periods of time
• Ability to lift 25 lbs