Guest Services Representative

Job Description

Job Description

Peddler’s Village is hiring part-time staff to work at our Visitor and Event Center in our Guest Services Department.

The Peddler’s Village Guest Services team works in the Visitor and Event Center assisting guests by providing exceptional, friendly and efficient customer service in person and on the phone. This includes answering busy phone calls and in person questions about the Village and Village events, selling gift cards, processing pre-paid event orders and assisting with reservations, as well as working in the Village General Store selling and restocking retail merchandise and working during Festivals and Events.

Duties include :

Maintain a thorough knowledge of all Peddler’s Village activities, promotions, events, restaurants, hotel and shop information.

• Greet guests and answer their questions in a friendly manner
• Answer guests phone calls, voice mails, & emails professionally
• Process online orders for pre-paid events and gift cards
• Operate registers for Village General Store purchases and in-person event purchases
• Restocking and organizing Village General Store merchandise
• Working Festivals and Events (indoors or outdoors)

Requirements

• Weekends, nights and some holidays
• Ability to lift 25+ pounds
• Able to walk, stand or be on your feet for long periods

Qualifications

• Basic computer knowledge
• Ability to multi-task
• Ability to keep a positive and friendly attitude in stressful situations
• Ability to work successfully with team members
• Enjoy interacting with the public