Compliance Coordinator

Compliance Coordinator As we continue to build our team in support of our vision to be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Compliance Coordinator! The Compliance Coordinator mitigates risk exposures by confirming all vehicles have the appropriate levels of insurance coverage for the protection of the client and for the company brand. This position is responsible for securing, providing, and updating systems of record through the evidence of insurance as outlined in the master lease agreement and independent addendum requirements to ensure timely deliveries of leased vehicles to EFM clients. This is a full-time work from home position that will allow you to work 100% from your home residence in the Metropolitan St. Louis or surrounding MO/IL counties. This position requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. CST. The pay range for this position is $19.00 to $21.00 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more! Responsibilities include: Review contract terms and vehicle usage to determine appropriate insurance coverage or addendum's to protect company and client; retrieve and update certificate accordingly by reaching out to insurance agencies/brokerage firms, clients, Credit team, and groups via phone and email Advise Group and Fleet Ops personnel on required action steps to resolve issues with insurance certificates or missing certificates in the vehicle activation or registration process to improve customer service and delivery expectations Initiate the adding of newly delivered units onto existing schedule policies or onto new customer policies to confirm coverage is in place to ensure company, brand and customer protection Serve as a subject matter expert for insurance certificate compliance by providing timely and accurate responses to escalated issues/questions from both Group Management, Credit team, and clients, including development of effective relationships with all involved Respond to insurance suspension letters received from the state by leading resolution with clients, clients' agents, and carriers; often influencing external parties on required action needed to prevent vehicles from being impounded and/or lessee being detained Respond to external audits timely by gathering and delivering evidence of insurance through detailed comprehension of contract terms policy language Field and process incoming phone calls from contact center 800 line, set up all claims and initiate outbound calls with insurance agencies, insurance adjusters, drivers, Fleet Administrators, group personnel, and vendors Send timely contact letters to responsible party where policy is in cancellation/non-renewal status or under required contract limits with urgent follow up Equal Opportunity Employer/Disability/Veterans Minimum Qualifications include: Must reside in St. Louis Metropolitan area or the immediate surrounding MO/IL counties Minimum of (3) three years of administrative and/or customer service experience Minimum of (2) two years of successful problem resolution, client communication, and/or adversarial conversation experience Previous insurance industry experience preferred Licensed in Property & Casualty or Certification in Risk Management (CISR) preferred Bachelor's Degree preferred Intermediate skills of Microsoft Office applications (Word, Excel) Must have the ability to meet all work from home technical requirements Must be authorized to work in the United States and not require sponsorship from our company now or in the future Work from Home (WFH) Requirements: Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite) High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as Competency Based Qualifications: Ethics and Values Executing Customer Service Detail-Oriented Analyzing Communication Flexibility