Bilingual Quality Assurance & Customer Experience Lead
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company in Boston, MA seeks a Quality Assurance Specialist to monitor customer interactions and enhance overall service quality. This role involves providing feedback, analyzing calls, and implementing improvement initiatives. The ideal candidate will have over 8 years of relevant experience, strong analytical and communication skills, and the ability to train and develop support agents. A supportive work environment with competitive compensation is offered. #J-18808-Ljbffr
Vacancy posted 2 days ago
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